Alexis Mapes
Santa Clarita
Summary
Customer Service professional with robust experience in event planning, logistics coordination, and managing monetary transactions. Proven ability to manage multiple tasks, prioritize effectively, and communicate clearly to ensure seamless team collaboration. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
Work History
Event Bartender
Hart & Main
Newhall, CA
05.2022 - Current
- Served a diverse range of cocktails and beverages at events, ensuring high customer satisfaction.
- Collaborated with event planners to develop customized drink menus that align with client themes.
- Trained new bartenders on best practices for cocktail preparation and customer interaction.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Ensured compliance with health and safety regulations in all aspects of bar operations.
Server /Bartender Shift Manager
The Local Pub & Grill
Stevenson Ranch, CA
05.2020 - 12.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Implemented upselling techniques to increase sales and improve profitability for the establishment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Production Control Coordinator
Aero Engineering & Mfg
Valencia, CA
02.2019 - 11.2020
- Coordinated production schedules to optimize workflow efficiency and meet delivery deadlines.
- Developed and maintained documentation for production processes and quality control measures.
- Collaborated with cross-functional teams to resolve production issues and implement improvements.
- Trained new staff on operational procedures, enhancing team productivity and compliance.
- Acted as a liaison between sales and manufacturing departments to ensure customer requirements were met accurately and efficiently.
- Conducted regular reviews of production plans, adjusting targets as needed based on real-time performance data.
- Assisted in resolving production issues quickly, minimizing downtime and ensuring smooth operations.
Education
No Degree - Paralegal Studies
National University
La Jolla, CANo Degree - General Studies
College of The Canyons
Valencia, California, CAHigh School Diploma -
Canyon High School
Santa Clarita, CASkills
- Efficient multitasking
- Strong verbal and written communication
- Fast paced environment adaptability
- Cash handling proficiency
- Adherence to regulations
- Customer service focus
Timeline
Event Bartender
Hart & Main
05.2022 - Current
Server /Bartender Shift Manager
The Local Pub & Grill
05.2020 - 12.2022
Production Control Coordinator
Aero Engineering & Mfg
02.2019 - 11.2020
No Degree - Paralegal Studies
National University
No Degree - General Studies
College of The Canyons
High School Diploma -
Canyon High School