Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Alexis Masters

El Paso

Summary

Dynamic server with proven expertise at Union Draft House, excelling in order processing accuracy and customer relationship management. Recognized for enhancing guest experiences through effective complaint resolution and upselling techniques, resulting in increased customer loyalty. Committed to food safety compliance and delivering exceptional service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Server

Union Draft House
El Paso
05.2025 - Current
  • Organized tables for incoming guests in an efficient manner.
  • Performed cashier duties such as taking orders, receiving payments, and making change accurately.
  • Verified that all guests had an enjoyable experience before leaving the premises.
  • Processed payment transactions using point-of-sale systems quickly and accurately.
  • Informed customers of daily specials, promotions, and other restaurant information.
  • Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
  • Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
  • Delivered food and drink items quickly to help minimize customer wait times.
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.
  • Served food quickly for positive guest experiences.
  • Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
  • Followed all safety guidelines when handling food and beverage items.
  • Totaled bills, accepted payments and returned change.
  • Prioritized and completed tasks throughout every shift to support store operations.

Bartender

BD Bar
Fallon
10.2024 - 01.2025
  • Stocked ice bins and coolers as needed throughout shift.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Bartender

American Legion 32
Terry
12.2023 - 05.2024
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Stocked ice bins and coolers as needed throughout shift.
  • Assisted in setting up the bar for service shift.
  • Resolved customer complaints in a professional manner.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Greeted customers and provided excellent customer service.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Managed accurate bar tabs and processed cash and credit card transactions.

Education

High School Diploma -

Montwood High School
El Paso, TX
06-2022

Skills

  • Point-of-sale systems
  • Order processing accuracy
  • Customer complaint resolution
  • Sales promotion techniques
  • Food safety compliance
  • Customer relationship management
  • Attention to detail
  • Adaptable learning
  • Food running
  • Liquor, wine, and food service
  • Effective customer upselling

Languages

English
Professional
Spanish
Professional

Affiliations

  • Hiking
  • shooting
  • Being physically active
  • Movies
  • Journaling
  • Drawing
  • Fishing

Timeline

Server

Union Draft House
05.2025 - Current

Bartender

BD Bar
10.2024 - 01.2025

Bartender

American Legion 32
12.2023 - 05.2024

High School Diploma -

Montwood High School

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