Maxwell Herko
Pittsburgh,PA
Summary
Engaging Server with expertise in enhancing guest experiences through exceptional customer service and effective communication. Demonstrates strong time management and attention to detail in fast-paced environments. Passionate about the hospitality industry, committed to creating memorable interactions that ensure guest satisfaction.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Server
Red Robin
Bethel Park, Pennsylvania
07.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Stocked supplies and prepared dining area for peak service hours.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Bartender
Anthony’s Coal Fired Pizza
Canonsburg, Pennsylvania
02.2016 - Current
- Order beer for store and take care of talking to reps
- Became self sufficient due to short staffing so have had to take on more than one job on a regular basis
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Manage the bar, the floor, and the front desk throughout the course of a shift.
- Managed multiple tables efficiently during busy shifts to enhance guest experience.
- Maintained cleanliness and organization of dining area throughout service.
- Assisted in training new staff on menu items and service procedures.
- Processed customer orders accurately using point-of-sale system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest satisfaction and dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provide exceptional service to tables and curated a set of regulars.
Education
Bachelor of Science - Criminal Justice
California University of Pennsylvania
California, PA 01.2021 - 05.2023
Skills
- Customer service
- Point-of-sale systems
- Order processing
- Menu knowledge
- Cash handling
- Time management
- Team collaboration
- Inventory management
- Upselling techniques
- Conflict resolution
- Effective communication
- Attention to detail
- Restaurant organization
- Training new staff
- Multi-tasking
- Food safety
- Positive guest interactions
- Special dietary requirements
- Relationship management
- Menu memorization
- Food station setup
- Point of sale operation
- Wine pairings
- Price memorization
- Dining workflow optimization
- Table setting arrangements
- Team member support
Certification
- RAMP
Timeline
Server
Red Robin
07.2025 - Current
Bachelor of Science - Criminal Justice
California University of Pennsylvania
01.2021 - 05.2023
Server/Bartender
Anthony’s Coal Fired Pizza
02.2016 - Current