Kathryn Herschede
Fort Mitchell,KY
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Professional with extensive experience in customer service and hospitality, demonstrating a strong ability to maintain cleanliness and organization in dining areas, which contributes to a welcoming atmosphere for guests. Collaborated effectively with kitchen staff to ensure timely food preparation and delivery, enhancing operational efficiency. Trained new team members on service standards and menu knowledge, fostering a knowledgeable staff environment while handling customer inquiries and complaints with professionalism to uphold service quality.
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Server
Silverlake The Family Place
Erlanger, Kentucky
08.2023 - Current
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall operational efficiency.
- Assisted in training new team members on service standards and menu knowledge, fostering a knowledgeable staff environment.
- Handled customer inquiries and complaints with professionalism, effectively resolving issues to uphold service quality.
- Utilized point-of-sale systems to accurately process transactions, reducing errors and streamlining payment procedures.
- Engaged with guests to build rapport, enhancing their dining experience and encouraging positive reviews.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Sales Associate
Macys Department Store
Cincinnati, Ohio
07.2010 - 09.2011
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers in finding merchandise, enhancing their shopping experience and fostering brand loyalty.
- Processed transactions efficiently and accurately, contributing to a smooth checkout experience for customers.
- Engaged with customers to gather feedback, identifying areas for service improvement and enhancing overall store performance.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Nordstrom
Cincinnati, Ohio
01.2009 - 06.2010
- Assisted customers in finding merchandise, enhancing their shopping experience and fostering brand loyalty.
- Maintained visual merchandising standards by organizing displays and ensuring product availability and accessibility.
- Processed transactions efficiently and accurately, contributing to a smooth checkout experience for customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Prepared merchandise for purchase or rental.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Certification Of Completion - Medical Terminology
Coursea
12.2025 - 01.2026
GED
Cincinnati, OhioSkills
- Customer service
- Food safety
- Point-of-sale systems
- Cash handling
- Team collaboration
- Conflict resolution
- Time management
- Sales promotion
- Guest engagement
- Communication skills
- Professional demeanor
- Effective customer upselling
- Memory retention
- Hospitality service expertise
- Point-of-sale system
- Client communication
Certification
- Medical terminology 1
- Medical terminology 2
Timeline
Certification Of Completion - Medical Terminology
Coursea
12.2025 - 01.2026
Server
Silverlake The Family Place
08.2023 - Current
Sales Associate
Macys Department Store
07.2010 - 09.2011
Sales Associate
Nordstrom
01.2009 - 06.2010
GED