Steven Tyler
West Palm Beach
Summary
Dynamic front of house supervisor with extensive experience in delivering exceptional customer service and training teams. Proven ability to resolve issues efficiently and enhance guest satisfaction. Dedicated server with a strong focus on customer service, conflict resolution, and hospitality expertise. Committed to enhancing guest experiences through effective communication and attention to detail.
Overview
28
28
years of professional experience
Work History
Server
The Grill
New Smyrna Beach
03.2023 - 10.2025
- Managed multiple tables while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to fulfill special customer requests efficiently.
- Trained new servers on menu items and restaurant procedures effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments accurately using point-of-sale systems.
Assistant Manager
Half Wall
New Smyrna Beach
10.2022 - 03.2023
- Assisted in managing daily operations and staff scheduling.
- Coordinated training sessions for new employees and ongoing staff development.
- Handled customer inquiries and resolved service-related issues effectively.
- Monitored inventory levels and ordered supplies as needed to ensure availability.
- Developed and maintained employee performance records for review.
Front of House Supervisor
Elisabetta's
West Palm Beach
02.2020 - 08.2022
- Supervised front-of-house staff to ensure exceptional customer service.
- Managed reservations and seating arrangements for optimal guest experience.
- Trained new team members on company policies and service standards.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Oversaw cleanliness and organization of dining areas and restrooms.
- Handled customer inquiries and resolved issues promptly and efficiently.
- Maintained inventory of dining supplies and ordered as needed.
- Implemented daily staff meetings to discuss service goals and improvements.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Trained new employees on restaurant policies and procedures.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Resolved customer complaints in a professional manner.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Developed strategies to improve the efficiency of front-of-house operations.
- Organized employee schedules to ensure adequate staffing during peak hours.
- Served as a liaison between management and employees to ensure effective communication.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Ceo
Global Equity Consultants
Orlando
01.1998 - 06.2019
- Led strategic planning initiatives to enhance client investment strategies.
- Directed operational oversight to ensure compliance with financial regulations.
- Fostered relationships with stakeholders to promote collaborative project development.
- Managed cross-functional teams to drive organizational growth and innovation.
- Implemented effective communication strategies for internal and external stakeholders.
- Analyzed market trends to inform investment opportunities for clients.
- Oversaw budget allocation and resource management across multiple departments.
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Analyzed market trends and customer data to inform decision-making processes.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Established policies and procedures that promoted an ethical work environment.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
Education
High School Diploma -
Apopka High School
Apopka, FL06-1987
Skills
- Food and beverage service
- Point-of-sale systems
- Menu knowledge
- Customer payment processing
- Customer relationship management
- Service recovery techniques
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Allergy awareness
- Hospitality service expertise
- Positive guest interactions
- Cleanliness standards
- Guest relations management
- Customer feedback management
- Shift management
- Exceptional customer service
- Table resetting
- Table busing
- Food delivery
- Menu presentation
- Table setting knowledge
- Hostess support
- Guest relations
- Staff training
- Point-of-sale operation
- Customer service
- Conflict resolution
Timeline
Server
The Grill
03.2023 - 10.2025
Assistant Manager
Half Wall
10.2022 - 03.2023
Front of House Supervisor
Elisabetta's
02.2020 - 08.2022
Ceo
Global Equity Consultants
01.1998 - 06.2019
High School Diploma -
Apopka High School