Alexis Matheny
Ontario,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level law office position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Barista Shift Lead
Starbucks
11.2021 - Current
- Providing customer connections and helping those with special accommodations find the perfect drink for themselves.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
Waitress
Kosmos Burgers
06.2016 - 02.2022
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials, and took drink orders.
- Increased customer return rate by 10%
- Remained calm and poised when dealing with difficult customers or during busy shifts
Frontline Member Associate
Sam's Club
12.2020 - 06.2021
- Welcoming incoming guests and assisting if there were any questions
- Handling payments and ensuring proper checkout.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed customer relations through communication and helpful interactions.
Warehouse Picker
QVC
06.2020 - 03.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Fast-paced preparing orders by processing requests, pulling orders from the warehouse, packing boxes, and preparing shipments.
- Collaborated with team members to achieve daily pick and pack goals
- Kept a tidy and organized warehouse to comply with cleanliness standards
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
City Of Los Angeles, CA05.2024
High School Diploma -
Chaffey High School
Ontario, CA05.2020
Skills
- Fast Learner
- Communication Skills
- Conflict Mediation
- Operational Procedures
- Team Leadership
Volunteer Experience
- In-home Care Aid, California State University, 02/2022-4/2022, Gained experience within in-home care service. Learned how to assist an older generation, while learning what it takes to qualify for in-home aid.
- National Honor Society Member, Chaffey High School, 08/2018- 03/2020, Community service club for those with high grades. I would attend weekly meetings, and was apart of creating a giving back project for those in need.
- AVID Club Representative, Chaffey High School, 08/2017-03/2020, Take important notes to present to my class, presenting new key information to the junior class. AVID Student, Chaffey High School: Enrolled in the college prep elective, Avid, for 2 years to help prepare for what's to come when applying to college.
Timeline
Barista Shift Lead
Starbucks
11.2021 - Current
Frontline Member Associate
Sam's Club
12.2020 - 06.2021
Warehouse Picker
QVC
06.2020 - 03.2021
Waitress
Kosmos Burgers
06.2016 - 02.2022
Bachelor of Science - Criminal Justice
California State University, Los Angeles
High School Diploma -
Chaffey High School