Alexis McCarter
Springfield,MO
Summary
Highly motivated and versatile professional with a strong foundation in customer service and office administration, currently pursuing a Bachelor's degree in Environmental Science. As a fast learner with a keen eye for detail, I excel in adapting to new challenges and taking on additional responsibilities. My dependable nature and willingness to go the extra mile ensure seamless collaboration and high-quality results. With a strong passion for sustainability and environmental conservation, I am eager to leverage my skills and knowledge to make a positive impact in the field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner Care Representative
Sun Solar
10.2022 - 04.2024
- Monitor SolarEdge, Enphase, Fronius & SMA PV systems via portal
- Coordinate scheduling for all service technicians
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Managed day-to-day business operations
- Established foundational processes for business operations
- Acquired necessary permits and verified compliance with local and state codes to reduce installation issues
- Devised comprehensive maintenance and repair plans for existing solar panel systems
- Established strong relationships with property owners to boost referrals and customer satisfaction
- Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand
- Audited production reports, tracking data entry and processing errors
Assistant Baker
Star Cakes
06.2022 - 10.2022
- Decorated baked goods and designed visually appealing displays of finished products
- Stored, labeled and replenished supplies in compliance with food safety regulations
- Maintained clean, organized kitchen to maximize efficiency and food safety
- Operated commercial kitchen equipment and tools
- Resolved customer concerns with positive approach and constructive strategies
- Operated cash registers and processed payments accurately
- Trained and supervised new employees on bakery operations and procedures
- Coordinated food deliveries to guarantee timely arrival of supplies
- Managed customer service operations, including taking orders and resolving complaints
Assistant Teacher
Grow To Know Preschool
11.2019 - 04.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Completed daily reports, meal count sheets, and attendance logs
- Supported teacher in preparing individualized learning plans for underperforming students
- Provided one-on-one and group-based learning support focused on student progress
- Assisted in lessons, curriculum and homework planning
- Supervised recess, lunch and daily student intake and dismissal
- Worked with teacher and administrators to enforce school policies and procedures
Nursing Assistant
Cox Health
04.2019 - 08.2019
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Documented care actions by completing records and logs in medical software system
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
Detail Technician
Reliable Chevrolet
11.2017 - 04.2019
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards
- Washed, waxed, and buffed vehicle bodies for professional shine
- Maintained car detailing equipment and supplies in optimal condition for daily demands
- Washed cars and trucks daily for auto dealership
- Reported daily work progress and encountered problems to management
- Provided exceptional customer service and addressed customer inquiries
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle
- Maintained records of cleaning activities
- Utilized high-pressure washers to clean vehicles and equipment
Housekeeper
Hampton Inn
06.2017 - 11.2017
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Worked on cleaning team to service hotels, offices, and other commercial buildings
- Verified cleanliness and organization of storage areas and carts
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Sorted, laundered and put away various laundry items
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Restocked room supplies such as facial tissues for personal touch with every job
- Disposed of trash and recyclables each day to avoid waste buildup
Front Desk Agent
LaQuinta Inn & Suites
08.2016 - 06.2017
- Answered customer telephone calls promptly and appropriately handled needs
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Answered multi-line phone system and enthusiastically greeted callers
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Used internal software to process reservations, check-ins and check-outs
Customer Service Representative
Communication Solutions, LLC
06.2015 - 06.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Managed revenue models, process flows, operations support and customer engagement strategies
- Compiled and analyzed data to determine approaches to improve sales and performance
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed accounts to retain existing relationships and grow share of business
Education
Bachelor of Science - Environmental Science
Unity Environmental University
New Gloucester04-2027
GED -
Ozarks Technical Community College
Springfield, MO06.2017
Skills
- Analysis skills
- Supervising experience
- Project management
- Account management
- Time management
- Excellent Communication
- Attention to Detail
- Customer service
- CRM software
- Project Management
- Data analysis skills
- Leadership
- Data entry
- Microsoft Office
- Multitasking Abilities
- Communication skills
- Computer skills
- Organizational skills
- Self-Motivated
- Analytical and Critical Thinking
Certification
Class E Driver's License
Timeline
Owner Care Representative
Sun Solar
10.2022 - 04.2024
Assistant Baker
Star Cakes
06.2022 - 10.2022
Assistant Teacher
Grow To Know Preschool
11.2019 - 04.2020
Nursing Assistant
Cox Health
04.2019 - 08.2019
Detail Technician
Reliable Chevrolet
11.2017 - 04.2019
Housekeeper
Hampton Inn
06.2017 - 11.2017
Front Desk Agent
LaQuinta Inn & Suites
08.2016 - 06.2017
Customer Service Representative
Communication Solutions, LLC
06.2015 - 06.2017
GED -
Ozarks Technical Community College
Bachelor of Science - Environmental Science
Unity Environmental University
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