Alexis McCarthy
Milton,FL
Summary
Dedicated and detail-oriented professional with extensive experience in warehouse operations and customer service. Proven ability to manage multiple priorities and maintain a positive attitude under pressure. Seeking a hybrid customer service role to leverage conflict resolution, time management, and teamwork skills to enhance customer satisfaction and support company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Dunkin' Donuts
Milton, Florida
01.2024 - Current
- Identified opportunities for process improvements, implementing changes.
- Provided support to junior staff during peak periods of workloads.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
Correctional Officer
Santa Rosa Correctional Institution
Milton, USA
07.2023 - 01.2024
- Supervised and managed daily activities of inmates during visits, meals, recreation, phone calls, and showers.
- Conducted routine and emergency head counts, ensuring accurate reporting and accountability.
- Enforced institutional rules and regulations to maintain order and security within the facility.
- Conducted regular rounds at specified intervals and performed head counts and roll calls to ensure inmate safety.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals with attention to detail and accuracy.
- Assisted in training new officers on institutional policies and procedures.
Delivery Driver/Warehouse Associate
Mathes Group
Pensacola, USA
01.2021 - 07.2023
- Operated pallet jacks and forklifts to move items to and from warehouse locations efficiently.
- Maintained a clean and safe work environment by keeping shelves, workstations, and pallet areas neat, demonstrating a commitment to safety.
- Demonstrated adaptability and a willingness to learn new tasks by assisting coworkers with special projects.
- Handled customer service complaints with utmost professionalism and knowledgeable responses, maintaining trust and company loyalty.
- Delivered rush merchandise on tight schedules, consistently meeting customer targets and deadlines.
- Coordinated with team members to improve process efficiency and enhance operational workflows.
Low Voltage Technician
Comnet Communications
Pensacola, USA
02.2020 - 01.2021
- Trained newly hired technicians on properly installing low-voltage wiring systems, enhancing team competency.
- Assembled electrical systems or prototypes using hand tools and measuring instruments.
- Mounted panels for motion detectors, keypads, and controls, ensuring optimal placement and functionality.
- Installed and serviced various security, fire alarm, and closed-circuit TV systems for residential and business clients, utilizing problem-solving skills to address and resolve issues.
- Adhered to applicable fire and electrical codes, ensuring customer safety and compliance.
Electrician Helper
Northern Electric
Pensacola, USA
12.2018 - 02.2020
- Assisted in completing system installations, including digging trenches and breaking up concrete.
- Expertly used hand and power equipment for hoisting, drilling, and cutting.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Gathered parts, supplies, and tools in preparation for each workday or new job, ensuring readiness and efficiency.
- Safely measured, cut, and bent wire using wire cutters, maintaining precision and safety.
- Inspected wiring to evaluate issues and identify short circuits, resolving problems promptly.
Education
High School Diploma -
James Madison High School
Norcross, GA05.2018
No Degree - Transportation And Materials Moving
Montgomery Job Corps Center
Montgomery, ALSkills
- Conflict Resolution
- Attention to Detail
- Process Improvement
- Customer Service Experience
- Time Management
- Basic Mathematics
- Communications Skills
- Problem Solving
- Team Leadership
- Personnel Management
- Supervisory Skills
- Multitasking
Certification
CPDW, Certified Professional in Distribution and Warehousing
Timeline
Team Lead
Dunkin' Donuts
01.2024 - Current
Correctional Officer
Santa Rosa Correctional Institution
07.2023 - 01.2024
Delivery Driver/Warehouse Associate
Mathes Group
01.2021 - 07.2023
Low Voltage Technician
Comnet Communications
02.2020 - 01.2021
Electrician Helper
Northern Electric
12.2018 - 02.2020
High School Diploma -
James Madison High School
No Degree - Transportation And Materials Moving
Montgomery Job Corps Center