Alexis McKee
Millersport
Summary
Results-driven Barista Manager with expertise in operational management and team collaboration. Trained staff, streamlined processes, and ensured health regulation compliance to boost customer engagement and loyalty. Led teams to enhance customer satisfaction and implemented efficient workflows that fostered positive relationships.
Overview
2
2
years of professional experience
Work History
Barista
Millersport Coffee
Millersport
03.2026 - Current
- Prepared espresso drinks and specialty beverages for customers.
- Operated coffee equipment, ensuring proper functionality and safety standards.
- Delivered prompt and friendly service, resolving customer inquiries and concerns to enhance satisfaction.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Established quality control measures to ensure beverage consistency and customer taste satisfaction.
- Handled high-volume morning rush efficiently, maintaining composure and providing attentive service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
Ohio State University - Admissions Office Help
The Ohio State University
Newark
10.2025 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed to team environments that fostered greater workplace productivity.
Barista Manager
HotSpot Coffee House
Johnstown
12.2023 - 03.2026
- Managed daily operations and staff scheduling for a busy coffee house.
- Trained new baristas on beverage preparation and customer service standards.
- Oversaw inventory management to ensure product availability and quality.
- Developed and maintained positive relationships with regular customers.
- Implemented efficient workflows to enhance service speed during peak hours.
- Ensured compliance with health and safety regulations in food handling practices.
- Coordinated special events and promotions to increase customer engagement.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed barista staff, ensuring proper training and scheduling.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Monitored inventory levels and ordered supplies to maintain stock.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Conducted regular meetings with staff members to discuss progress towards goals or address issues.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
Education
High School Diploma -
Johnstown - Monroe
Johnstown Ohio05-2025
Skills
- Espresso preparation
- Beverage preparation
- Espresso machine operation
- Order taking
- Cash register operation
- POS system operation
- Inventory management
- Team collaboration
- Team support
- Customer service
- Verbal and written communication
- Clear communication
- Beverage presentation
- Problem solving
- Time management
- Quick thinking
- Workspace organization
- Active listener
- Decision-making
Timeline
Barista
Millersport Coffee
03.2026 - Current
Ohio State University - Admissions Office Help
The Ohio State University
10.2025 - Current
Barista Manager
HotSpot Coffee House
12.2023 - 03.2026
High School Diploma -
Johnstown - Monroe