Alexis McMillan
Dunnellon,FL
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Lowe's Foods
07.2020 - 07.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Analyzed customer feedback to identify areas requiring improvement.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 07.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Prepared and served hot and cold sandwiches based on customer preferences.- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
High School Diploma -
South Brunswick High School
Southport, NC06.2021
Skills
- Operations Management
- Sales Planning
- Adjusting Schedules
- Customer Service Abilities
- Policy Enforcement
- Greeting Customers
- Front Office Support
Timeline
Guest Services Supervisor
Lowe's Foods
07.2020 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 07.2019
High School Diploma -
South Brunswick High School
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