Alexis McPHerson Stepney
Virginia Beach,Virginia
Summary
A seasoned professional with 5+ years of experience in the medical industries. proven history of dynamic and detailed patient care. Committed to working closely with patients, families and other professionals for well-rounded medical care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records Lead
Jordan-Young Institute
01.2022 - Current
- Identified new methods to optimize medical records management
- Managed system conversion and maintained minimal downtime during updates
- Maintained accuracy, completeness and security for medical records and health information
- Trained direct reports on department procedures and policies to maximize department effectiveness
- Resolved records related problems, improved operations and provided exceptional client support
- Offered internal and external customers first-rate customer service to maximized satisfaction and business success
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
- Contact document requestors and obtained additional information required to process document request
- Gathered, reviewed, and input status/metrics reports daily and weekly using multiple software applications
- Assist with organizing information to respond to audits
- Assist with investigations as needed
- Use electronic record reporting tools and distribute information to staff members and supervisors to help ensure compliance with documentation standards
Medical Receptionist
JenCare Senior Medical Center
01.2021 - 01.2022
- Led the way in greeting and welcoming patients
- Set example of Superior Quality Customer Service
- Assisted the Front Desk Supervisor with the implementation of new processes with team members
- Directed patients to the appropriate person and office
- Answered, screened, and forwarded incoming phone calls
- Provided basic and accurate information in persona and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing
Clinical Support Associate
Sentara Hospital
01.2019 - 01.2021
- Crisis prevention intervention liaison
- Ensured compliance with organizational and ambulatory care policies
- Established and maintained maintenance of files, records, accounts, and chats for area of responsibility, maintained office supply inventory
Direct Support Professional
Hope House Foundation
01.2017 - 01.2019
- Assisted with medication distribution
- Provided group day services to patients with developmental/intellectual disabilities, using methods that encourage independence
- Assisted with engaging patients learning life skills, socialization, and community integration
- Provided information daily in communication logs/books for assigned individuals
- Assisted with Guest Services
Education
B.A. - Psychology
Norfolk State University
Norfolk, VACertificate -
Basic Life Support (BLS)
Certificate -
CPR & First Aid
Skills
- Department Policy & Procedure Development
- Performance Management
- Regulatory Compliance
- Risk Management
- Project Management
- Records Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Epic
- Clearwave
Certification
- Basic Life Support (BLS) Certificate
- Medical Administration Certificate
- Behavioral Support Training
- CPR & First Aid Certificate
Additionalinformation - Description
Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non-clinical departments. Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments. Manages the implementation for major strategic, clinical and/or operational initiatives. Mentors and develops leaders, fostering achievement of goals and objectives, high performing leadership practices, collaboration, and innovation. Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management. Initiates, coordinates, and enforces policies and procedures. Leads and manages change through influence to achieve performance. Strategizes and drives process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety. Promotes the use and implementation of technology to streamline operations, facilitate communications, and optimize work processes. Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated. Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.
Timeline
Medical Records Lead
Jordan-Young Institute
01.2022 - Current
Medical Receptionist
JenCare Senior Medical Center
01.2021 - 01.2022
Clinical Support Associate
Sentara Hospital
01.2019 - 01.2021
Direct Support Professional
Hope House Foundation
01.2017 - 01.2019
B.A. - Psychology
Norfolk State University
Certificate -
Basic Life Support (BLS)
Certificate -
CPR & First Aid
- Basic Life Support (BLS) Certificate
- Medical Administration Certificate
- Behavioral Support Training
- CPR & First Aid Certificate
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