Alexis McPherson Stepney
Virginia Beach,Virginia
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records Manager
Jordan-Young Institute
Virginia Beach, VA
01.2022 - Current
- Identified new methods to optimize medical records management.
- Maintained accuracy, completeness and security for medical records and health information
- Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing
- Resolved records related problems, improved operations and provided exceptional client service
- Contact document requestors and obtained additional information required to process document request
- Gathered, reviewed, and input status/metrics reports daily and weekly using multiple software applications
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency
- Demonstrated a commitment to ongoing professional development by attending workshops and seminars on medical records management, staying informed about the latest industry best practices.
- Organized physical and electronic files for easy access by authorized personnel, reducing retrieval time for essential documents when needed.
- Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
Medical Receptionist
JenCare Senior Medical Center
Virginia Beach, VA
01.2021 - 01.2022
- Led the way in greeting and welcoming patient
- Assisted the Front Desk Supervisor with the implementation of new processes with team member.
- Answered, screened, and forwarded incoming phone calls
- Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing
- Checked patient insurance, demographic, and health history to keep information current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional attitude
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Clinical Support Associate
Sentara Hospital
Norfolk, VA
01.2019 - 01.2021
- Crisis prevention intervention liaison
- Ensured compliance with organizational and ambulatory care policies
- Established and maintained maintenance of files, records, accounts, and chats for area of responsibility, maintained office supply inventory
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Collaborated closely with multidisciplinary teams to provide comprehensive care for patients with complex needs.
- Managed administrative duties including insurance verification, billing inquiries, and maintenance of electronic health records systems proficiently.
Direct Support Professional
Hope House Foundation
Norfolk, VA
01.2017 - 01.2019
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
B.A. - Psychology
Norfolk State University
Norfolk, VA05.2021
Skills
- Department Policy & Procedure Development
- Performance Management
- Regulatory Compliance
- Risk Management
- Project Management
- Records Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Epic
- Clearwave
- File organization
- Billing and invoicing
- Digital file management
Certification
- Basic Life Support (BLS) Certificate
- Medical Administration Certificate
- Behavioral Support Training
- CPR & First Aid Certificate
Timeline
Medical Records Manager
Jordan-Young Institute
01.2022 - Current
Medical Receptionist
JenCare Senior Medical Center
01.2021 - 01.2022
Clinical Support Associate
Sentara Hospital
01.2019 - 01.2021
Direct Support Professional
Hope House Foundation
01.2017 - 01.2019
B.A. - Psychology
Norfolk State University