Summary
Overview
Work History
Education
Skills
Certification
Serve Safe
Interests
Timeline
Generic

Alexis Medina

Summary

Dynamic Assistant Manager at Sonic Drive In with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I foster a motivated workforce while driving repeat business through exceptional service. Committed to staff training and compliance, I consistently exceed performance targets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sonic Drive In
09.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Trained staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing and hiring of new employees to maintain adequate staffing levels.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Jessieville High School
Jessieville, AR
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Employee scheduling
  • Policy enforcement
  • Cost control

Certification

Serve Safe Food Handler

Serve Safe

A widely recognized food safety training and certification program administered by the National Restaurant Association

Interests

  • Animal Care
  • Helping others and giving back to the community
  • Personal Development and Self-Improvement

Timeline

Assistant Manager

Sonic Drive In
09.2019 - Current

High School Diploma -

Jessieville High School

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Alexis Medina