Alexis Mendoza
San Antonio,TX
Summary
Customer-focused Automotive service Advisor with experience in fast-paced dealership environments. Skilled in customer communication, repair recommendations, warranty claims, and coordinating with technicians to ensure efficient service operations, recognized for strong problem solving abilities, organization, and a commitment to delivering exceptional customer experience while collaborating effectively with management, coworkers, and technicians.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
North Park Toyota
San Antonio, Tx
02.2026 - 04.2026
- Utilize CDK and Xtime platforms to manage repair orders, appointments, and customer communication.
- Collaborate with advisors, technicians, parts department and management to improve workflow and customer satisfaction.
- Assisted customers in vehicle service inquiries and appointment scheduling.
- Explained service recommendations clearly to enhance customer understanding and satisfaction.
- Resolved customer complaints effectively to maintain loyalty and repeat business.
- Developed strong rapport with customers by maintaining detailed records of their vehicles service history and proactively following up on upcoming maintenance needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Scheduled appointments and managed service workflows to optimize technician productivity.
Automotive Service Advisor
Cavender Toyota
San Antonio, TX
11.2024 - 12.2025
- Operated Dealer FX and CDK dealership management system to manage customer service operations.
- Managed service documentation and maintained accurate records of customer interactions.
- Implemented follow-up procedures to ensure customer satisfaction post-service visits.
- Trained new staff on service processes and customer interaction best practices.
- Identified opportunities for process improvement to enhance overall service efficiency.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Developed strong rapport with customers by maintaining detailed records of their vehicles service history and proactively following up on upcoming maintenance needs.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
Automotive Service Advisor
Toyota Of Boerne
San Antonio, TX
04.2024 - 08.2024
- Experience with Dealertrack and Dealer Daily
- Communicate with technicians on work that is being completed.
- Researched coverage under warranties and determined requirement for coverage.
- Processed customer payments for parts and labor charges using a point-of-sales system.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Educate customers about preventative maintenance program available at the dealership.
- Manage customer inquiries regarding vehicle maintenance warranties and recalls.
- Monitor work progress to ensure timely completion of services within specified timeframes.
- Go over financial options with customers on the work that is required for the vehicle.
- Make warranty claims on required qualified repairs.
- Work beside office partners and communicate to ensure customer satisfaction.
- Communicate with supervisors on unsatisfied customers.
Automotive Service Advisor
Gunn Nissan
San Antonio, TX
09.2023 - 02.2024
- Experience with X-Time and CDK
- Verified warranty coverage and processed repair claims.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Coordinated with technicians to ensure timely service delivery and quality assurance.
- Processed customer payments for parts and labor charges using a point-of-sales system.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Educate customers about preventative maintenance program available at the dealership.
- Manage customer inquiries regarding vehicle maintenance warranties and recalls.
- Monitor work progress to ensure timely completion of services within specified timeframes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
E-COMMERCE PERSONAL SHOPPER
H-E-B
San Antonio, TX
02.2023 - 08.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for the customers.
- Served customer orders closely to locate desired items and checked regularly to identify them.
- Serve customers with friendly knowledgeable support at every stage of shopping and purchasing.
- Assisted customers with product selections, ensuring satisfaction and accuracy in order fulfillment.
- Maintained up-to-date knowledge of promotions and inventory to enhance shopping experience.
- Collaborated with team members to streamline order processing and delivery efficiency.
- Monitored stock levels, alerting management to low inventory items for timely restocking.
Education
High School -
Bethel Christian High School
Lancaster, ca06.2018
Skills
- Customer Service and Retention
- Repair Recommendations
- Warranty Claims Processing
- Problem solving
- Communication and Relationship building
- Complaint handling
- Scheduling and Workflow Coordination
- Multitasking in Fast-Paced Environment
- Data Entry and Documentation
- Upselling Maintenance Service
- Building relationships
- Dealership Management Software (CDK, XTime, dealerTrack, Dealer Daily)
Timeline
Automotive Service Advisor
North Park Toyota
02.2026 - 04.2026
Automotive Service Advisor
Cavender Toyota
11.2024 - 12.2025
Automotive Service Advisor
Toyota Of Boerne
04.2024 - 08.2024
Automotive Service Advisor
Gunn Nissan
09.2023 - 02.2024
E-COMMERCE PERSONAL SHOPPER
H-E-B
02.2023 - 08.2023
High School -
Bethel Christian High School