Alexis Meyers
Florissant,MO
Summary
Dedicated professional with extensive experience in customer service and management. Proven track record in enhancing guest satisfaction through effective complaint resolution and operational strategies, while maintaining high safety and quality standards in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Main Event Entertainment
09.2021 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Coordinated shift schedules, enhancing labor efficiency and ensuring adequate service coverage.
- Monitored performance metrics, pinpointing process improvement opportunities to enhance operations.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Developed operational strategies that streamlined workflow and optimized resource allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Operated bowling equipment and ensured proper maintenance for optimal performance.
- Provided excellent customer service, assisting patrons with inquiries and lane reservations.
- Crafted innovative cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Provided exceptional customer service and assistance to guests, ensuring a positive gaming experience.
- Coordinated sales activities, ensuring alignment between internal teams and external partners.
- Managed customer inquiries, providing timely responses and support for order processing.
- Set up and break down banquet rooms according to event specifications.
- Facilitated guest seating arrangements and accommodated dietary needs during events.
Delivery Driver
Town and Country Couriers
08.2020 - 07.2021
- Delivering Amazon packages to residences and businesses
Personal Shopper
Amazon
05.2020 - 10.2020
- Receiving orders via online from Amazon; full filing and packaging groceries for customers
Waitress
Texas Roadhouse
11.2019 - 09.2020
- Preparing and serving food for guest
Staff
The Corner at The Crossing
07.2016 - 03.2020
- Assist in preparing and serving various food items to the staff
- Assist in catering events
Bartender/Server
The Lou Eat and Drinks
07.2018 - 09.2019
- Assist in serving food and drinks to customers
- Assist in events held at the venue for local businesses
Emergency Roadside Assistant
American Automobile Association
03.2018 - 06.2019
- Emergency Roadside/Call Receiver- Receive calls from members regarding their vehicles; for example sending out tow trucks and helping to change tires
- Assist in the membership department by taking payments, upgrading/downgrading levels of membership, and changing members information
Server/Bartender
Millwoods Bar and Grill
02.2017 - 03.2018
- Assist in preparing and serving various food and drink items to customers
Sales Associate
St. Louis Premium Outlets
08.2015 - 01.2017
- Assist customers with their needs
- Selling various merchandise
Waitress/Cashier
Buffalo Wild Wings
08.2013 - 12.2016
- Preparing and serving food for guest
Education
Associate - General Studies
St. Charles Community College
03-2017
Associate - Biology
Texas College
09-2012
Diploma -
Bishop Dunne Catholic High School
01-2010
Skills
- Microsoft Office
- Organizational Skills
- Time Management
- Social Networking
- Delivery Driver Experience
- Management Experience
- Workday & UKG Experience
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
Certification
Food Handler Certification
Assessments
- Retail Skills: Shelf Stocking, Highly Proficient, 06/20
- Scheduling, Highly Proficient, 06/20
- Customer Focus & Orientation, Highly Proficient, 06/20
Timeline
Shift Supervisor
Main Event Entertainment
09.2021 - Current
Delivery Driver
Town and Country Couriers
08.2020 - 07.2021
Personal Shopper
Amazon
05.2020 - 10.2020
Waitress
Texas Roadhouse
11.2019 - 09.2020
Bartender/Server
The Lou Eat and Drinks
07.2018 - 09.2019
Emergency Roadside Assistant
American Automobile Association
03.2018 - 06.2019
Server/Bartender
Millwoods Bar and Grill
02.2017 - 03.2018
Staff
The Corner at The Crossing
07.2016 - 03.2020
Sales Associate
St. Louis Premium Outlets
08.2015 - 01.2017
Waitress/Cashier
Buffalo Wild Wings
08.2013 - 12.2016
Associate - General Studies
St. Charles Community College
Associate - Biology
Texas College
Diploma -
Bishop Dunne Catholic High School