Provided exceptional service to high volume of daily customers.
Established rapport with customers and creating long standing happy regulars.
Maintained successful time management skills during busy fast paced work environment.
Restaurant Server
Cole’s on Elmwood
Buffalo, NY
02.2022 - 07.2024
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Managed multiple tasks simultaneously while providing excellent customer service.
Bartender and Server
Tappo Day Club
Buffalo, NY
06.2021 - 09.2023
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Completed regular bar inventories and maintained knowledge of bar and menu options.
Managed bar area and regulation compliance and customer relationships.
Greeted incoming guests with friendly smile and provided knowledgeable services throughout their stay at the Day Club.
Education
Some College (No Degree) - Marketing Management
University of Akron
Akron. OH
Skills
Friendly and outgoing demeanor with extensive experience in genuine customer service
Highly adaptable to change/fast learner/able to maintain composure in high stress situations
Other Experience
Content creator/marketing experience for various platforms
Proficient in Microsoft Office
Proficient in writing and exceptional communication skills
Affiliations
Social Media Strategist on the Conor J. Long Foundation
Increase exposure through marketing mediums, social media, and events in the community to raise awareness and increase donations for the non-profit organization