Alexis Miller
Fredericksburg,Ohio
Summary
Motivated and reliable individual with high-energy background in a fast paced environment with exceptional skills in managing day to day administrative tasks, greeting guests, prioritization, multi-line telephone calls, and detail orientation, with experience in retail and customer service.
Overview
5
5
years of professional experience
Work History
Secretary
Bloomington Medical Services
Wooster , OH
02.2023 - 02.2024
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Coordinated referrals between primary care physicians and specialists as required.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Managed physician calendars, scheduling patient appointments and procedures.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
Emergency Room Registration Clerk
Wooster Community Hospital
Wooster, OH
06.2022 - 01.2023
- Enhanced electronic records management systems to meet new needs and forecasted demands of patients and providers.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Worked efficiently in fast paced situations.
- Identified needs of patients promptly and efficiently.
- Met the needs of physicians and other team treating team members with timely retrievals of patient medical records.
- Collected patient copays and insurance information to effectively keep an up to date patient account.
Secretary - Womens Pavillion
Wooster Community Hospital
Wooster, Ohio
08.2021 - 05.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
Scrapper (Seasonal Summer Help)
AFM Hardware
Orrville, Ohio
05.2021 - 07.2021
- Reclaimed warehouse space by decommissioning surplus inventory, through natural resource classification
- Parted Metals into the correct bins
- Used tools to correctly break down resources to the most basic metal property
Fashion Stylist
Maurices
Wooster, Ohio
08.2019 - 07.2020
- Monitored fitting rooms and stockroom, keeping all areas clean, neat and organized.
- Developed long lasting relationships with clients through one-on-one interactions in the store.
- Greeted each client and asked questions to determine fashion needs.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Brainstormed with other stylists to determine how to incorporate exciting new trends into the development of showroom displays.
- Handled payment transactions for merchandise.
Education
General Studies
Waynedale High School
Apple Creek, OH05.2020
Skills
- Active listening
- Multi-line telephone skills
- Multitasking and prioritization
- Customer Service
- First Aid/CPR
- Organizational skills
Timeline
Secretary
Bloomington Medical Services
02.2023 - 02.2024
Emergency Room Registration Clerk
Wooster Community Hospital
06.2022 - 01.2023
Secretary - Womens Pavillion
Wooster Community Hospital
08.2021 - 05.2022
Scrapper (Seasonal Summer Help)
AFM Hardware
05.2021 - 07.2021
Fashion Stylist
Maurices
08.2019 - 07.2020
General Studies
Waynedale High School