Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alexis Millward

Lawton

Summary

Dynamic administrative professional with experience at Wichita National Life Insurance, excelling in customer service and database management. Proven ability to enhance office efficiency through effective communication and organizational skills. Adept at utilizing Microsoft Office Suite to streamline processes and ensure compliance, fostering strong relationships with clients and colleagues alike.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Wichita National Life Insurance
Lawton
03.2025 - Current
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed invoices for payment using accounting software applications.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Office Supervisor & Vehicle Licensing Representative

Airway Auto Licensing
Airway Heights
10.2015 - 10.2021
  • Supervised, trained, and mentored staff members in how to navigate through complex licensing procedures.
  • Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
  • Developed and maintained relationships with customers to ensure their satisfaction with the licensing process.
  • Verified document authenticity to process license application.

Vehicle Licensing Representative

Winzler Vehicle Licensing
Moses Lake
03.2015 - 08.2015
  • Certified operator for the Washington State Department of Licensing.
  • The experience I gained there focused heavily on licensing construction, farm, and fleet vehicles.
  • Advised clients on best practices for maintaining compliance with applicable laws and regulations.
  • Provided customer service support by responding to inquiries regarding licensure requirements and processes.
  • Processed incoming payments from clients related to licensing fees or fines.

Education

Associate of Arts - Liberal Arts And Sciences

SPOKANE FALLS COLLEGE
Spokane, WA
06-2017

Skills

  • Telephone system operation
  • Administrative support
  • Computer proficiency
  • Microsoft Office Suite
  • Customer service
  • Effective communication
  • Conflict resolution
  • Inventory management
  • Cash reconciliation
  • Organizational skills
  • Dependability
  • Team collaboration

Accomplishments

  • Molly Pitcher Award recipient; awarded for my volunteer work with the US Army.

Certification

  • Certified operator for the Washington State Department of Licensing.

Timeline

Administrative Assistant

Wichita National Life Insurance
03.2025 - Current

Office Supervisor & Vehicle Licensing Representative

Airway Auto Licensing
10.2015 - 10.2021

Vehicle Licensing Representative

Winzler Vehicle Licensing
03.2015 - 08.2015

Associate of Arts - Liberal Arts And Sciences

SPOKANE FALLS COLLEGE

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