Mary Sholar
Trenton,KY
Summary
Detail-oriented Administrative Assistant with expertise in optimizing office operations and maintaining data accuracy. Strong communicator with a proven ability to enhance business correspondence and improve service quality. Experienced in office management and customer service, focused on elevating operational efficiency and delivering exceptional results.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Asphalt Administrative Assistant
Rogers Group Inc
Hopkinsville, Kentucky
01.2023 - 02.2026
- Managed daily office operations to ensure smooth workflow.
- Drafted correspondence and prepared documents using office software.
- Managed inventory of office supplies, ensuring availability and timely reordering.
- Communicated effectively with clients, vendors, and internal staff as needed.
- Handled phone calls and emails to provide information, facilitating effective business communication.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software, ensuring accuracy and timely disbursement.
Pharmacy Technician
Western State Hospital
Hopkinsville, Kentucky
12.2015 - 01.2023
- Dispensed medications accurately to patients in a psychiatric hospital setting.
- Established or maintained medications and other patient profiles.
- Maintained proper storage and security conditions for drugs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Ordered, labeled, and counted medication stock while entering inventory data into the computer system for accurate tracking.
- Managed pharmacy inventory by tracking expiration dates and removing outdated medications to ensure patient safety and compliance.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Flagged potential side effects and allergies in prescribed medications to enhance patient care and alert the healthcare team.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted in training new employees on pharmacy procedures.
Assistant General Manager
Pizza Hut
Hopkinsville, Kentucky
10.2010 - 12.2015
- Oversaw daily operations to ensure smooth restaurant functionality.
- Oversaw daily store operations, scheduling and supervising staff to enhance service delivery.
- Trained and mentored staff to enhance service quality and teamwork.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Motivated and led team members to work together to achieve targets.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Developed staff schedules to optimize labor costs and coverage.
- Managed inventory levels and ordered supplies to ensure consistent kitchen operations.
- Implemented promotional campaigns that increased customer engagement and boosted sales.
- Resolved customer complaints by providing timely and effective solutions.
- Ensured that customer service standards were met or exceeded at all times.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Associate of Applied Science - Business Administration
Hopkinsville Community College
Hopkinsville, KY12-2025
Skills
- Office management
- Data management
- Invoice processing
- Report generation
- Document preparation
- Data entry
- Microsoft Excel
- Excel spreadsheets
- Recordkeeping
- Timesheet processing
- Patient scheduling
- Inventory management
- Project coordination
- Administrative support
- Telephone system operation
- Customer service
- Team collaboration
- Problem resolution
- Critical thinking
- Documentation and control
- Workplace safety
- Relationship building
- Account management
- Staff motivation
- Information security
- Bookkeeping
- Typing proficiency
- Data collection
- Timeline management
- Deadline oriented
- Communication skills
Certification
Business Administration in Accounting
Timeline
Asphalt Administrative Assistant
Rogers Group Inc
01.2023 - 02.2026
Pharmacy Technician
Western State Hospital
12.2015 - 01.2023
Assistant General Manager
Pizza Hut
10.2010 - 12.2015
Associate of Applied Science - Business Administration
Hopkinsville Community College