Destiny Garcia
Phoenix,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Mountain Park Health Center
09.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Customer Service Sales Representative
● Avon Sales Representative
03.2016 - 03.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Contributed to positive team culture, driving motivation and productivity among peers.
Customer Service Representative
Rochelle’s Salon & Spa
10.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Harkins Theaters
05.2013 - 01.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Medical Assisting
Carrington College - Phoenix
Phoenix, AZ06.2018
High School Diploma -
Arcadia High School
Phoenix, AZ05.2014
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- CPR
- Electronic Health Records
- Payment Collection
- Professionalism and Ethics
- Medical Procedures
- Immunization Administration
Timeline
Medical Assistant
Mountain Park Health Center
09.2017 - Current
Customer Service Sales Representative
● Avon Sales Representative
03.2016 - 03.2018
Customer Service Representative
Rochelle’s Salon & Spa
10.2015 - 12.2015
Customer Service Representative
Harkins Theaters
05.2013 - 01.2014
Associate of Applied Science - Medical Assisting
Carrington College - Phoenix
High School Diploma -
Arcadia High School
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