Alexis Money
New Braunfels,TX
Summary
Dynamic professional consistently enhancing customer satisfaction and driving sales through expert customer service and efficient time management. Collaborated with team members to solve problems and significantly improve appointment scheduling efficiency. Demonstrates exceptional listening skills and a compassionate approach, creating a positive and welcoming environment for all clients.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
5
5
years of professional experience
Work History
Salon Receptionist
JCPenney
08.2019 - 02.2020
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Handled payments and processed credit card transactions.
- Listened closely to customer complaints and responded appropriately to issues.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hair Salon Assistant
Jeffery La’Morte
07.2020 - 05.2021
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Demonstrated thorough knowledge of all salon products and services.
Server
Mozies
02.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hairstylist
The Fixx HairSalon
05.2023 - 10.2024
- Answered phone calls and emails to schedule client appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Front Desk Receptionist
Strive IV and Wellness
10.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Organized, maintained and updated information in computer databases.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Lincoln Way East High School
Frankfort, IL05.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Guest relations
- Positivity
- High Energy
- Compassionate
- Hard work
Timeline
Front Desk Receptionist
Strive IV and Wellness
10.2024 - Current
Hairstylist
The Fixx HairSalon
05.2023 - 10.2024
Server
Mozies
02.2023 - 05.2023
Hair Salon Assistant
Jeffery La’Morte
07.2020 - 05.2021
Salon Receptionist
JCPenney
08.2019 - 02.2020
Lincoln Way East High School
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