Alexis Moore
Mastic,NY
Summary
Dynamic and detail-oriented Medical Receptionist with a proven track record at Script, excelling in patient scheduling and records management. Adept at enhancing operational efficiency and delivering exceptional customer service. Skilled in medical terminology and appointment management, fostering seamless communication between patients and healthcare providers.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Script
439 William Floyd Pkwy
02.2022 - 03.2026
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Assisted in verifying patient insurance information for accuracy and compliance.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained organized medical records, improving accessibility and retrieval efficiency.
- Coordinated communication between patients and healthcare providers to streamline care delivery.
- Implemented office procedures that enhanced operational efficiency and reduced delays.
- Monitored office supplies inventory, ensuring availability of essential materials for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
BDC Representative
Hyundai
1815 Middle Country Rd
06.2020 - 11.2022
- Managed inbound and outbound communications to enhance customer satisfaction.
- Assisted customers in scheduling service appointments and resolving inquiries effectively.
- Utilized CRM software to track customer interactions and follow up on leads.
- Developed knowledge of Hyundai products to provide accurate information to customers.
- Maintained organized records of customer interactions for future reference and analysis.
- Streamlined processes for handling customer feedback, contributing to improved service delivery.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
Education
High School Diploma -
Brentwood High School
Brentwood, NYSkills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Appointment setting
Appointment management
Patient registration
Office administration
Records management
Medical billing
Electronic medical records
Letter preparation
Timeline
Medical Receptionist
Script
02.2022 - 03.2026
BDC Representative
Hyundai
06.2020 - 11.2022
High School Diploma -
Brentwood High School