ALEXIS MORALES
Copiague,NY
Summary
Motivated professional with a College education. Strong background in Medical environments with outstanding customer service, problem-solving and administrative skills. Excited to expand my career within Northwell Health.
Overview
8
8
years of professional experience
Work History
Senior Patient Account Representative
Northwell Health
New Hyde Park, NY
03.2025 - Current
- Managed patient account inquiries, ensuring timely resolution and exceptional service quality.
- Oversaw billing processes, enhancing accuracy and compliance with healthcare regulations.
- Admin Denials team working to fix eligibility within the healthcare system.
Financial Services Representative
Northwell Health
Melville
08.2023 - 03.2025
- Assist patients with understanding their bills. Offer patients payment plans or financial assistance as support to help with the burden of medical bills.
- Led initiatives to optimize revenue cycle management, contributing to overall organizational financial health.
- Educated patients on the breakdown of their medical bills at all Northwell facilities.
- Collect payments to bring in Revenue.
Receptionist at West Islip Pediatrics
Optum Healthcare
West Islip, NY
08.2021 - 06.2023
- Scheduled and confirmed appointments
- Answered and directed incoming calls using a multi-line telephone system
- Operated everyday under the supervision of physicians using the software Epic.
- Maintained daily calendars, set appointments with clients and planned daily office events
Medical Assistant/ Front Desk Clerk
Peme Medical
Farmingdale, NY
10.2017 - 03.2020
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment
- Sanitized, restocked and organized exam rooms and medical equipment
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
Education
Bachelor of Science - Community Health
Hofstra University
Hempstead, NY12.2021
Associate of Arts - Science Humanities
Nassau Community College
Garden City, NY05.2020
High School Diploma - undefined
Walter G O'connell Copiague High School
Copiague, NY07.2017
Master of Arts - Marriage Family Therapist
Hofstra University
Hempstead, NY06-2028
Skills
- Appointment Booking
- Call Handling
- Insurance Eligibility
- Patient Care and Confidentiality
- Customer Service
- Payment & Refund Processing
- Epic System
- Claims processing
Accomplishments
- Earned a Bachelors of Science degree from Hofstra University.
- Earned an Associated degree through the challenging times of the Covid-19 pandemic during 2020.
- Northwell Health award 2024, third highest Quality Assurance calls in the contact center.
INTERNSHIPS
Pharmacy Tech Intern- Walgreens Pharmacy 2021
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Prepared Covid Vaccine administrative station.
Medical Assistant Intern, Northport Veterans Hospital 2017
- Assisted Medical Professionals
- Roomed patients
- Shadowed peers
Timeline
Senior Patient Account Representative
Northwell Health
03.2025 - Current
Financial Services Representative
Northwell Health
08.2023 - 03.2025
Receptionist at West Islip Pediatrics
Optum Healthcare
08.2021 - 06.2023
Medical Assistant/ Front Desk Clerk
Peme Medical
10.2017 - 03.2020
Associate of Arts - Science Humanities
Nassau Community College
High School Diploma - undefined
Walter G O'connell Copiague High School
Bachelor of Science - Community Health
Hofstra University
Master of Arts - Marriage Family Therapist
Hofstra University