Atiyah Thomas
Newark ,NJ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Barnabas Health Medical Group
Livingston, NJ
04.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
Wax Specialist/Lead Customer Service Representative
European Wax Center
Newark, NJ
04.2021 - 04.2023
- Maintained clean and sanitary workspace.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Waxed 10 to 15 clients various bodies using soft and hard waxes.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
- Handled busy schedules and stayed on top of key deadlines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Eyelash Extension Specialist
Boho Beauty Bar
Short Hills, NJ
06.2020 - 04.2021
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
- Assisted clients in selection of lash length and color to create desired effects.
- Scheduled, confirmed and carried out lash services at salon.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Weequahic High School
Newark, NJ06.2010
Skills
- Front Desk Management
- Appointment Booking
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Scheduling appointments
- Medical insurance
- Eligibility Determination
- Office Administration
- Data entry proficiency
- Healthcare industry understanding
- Medical Billing
- Document filing
- Phone and Email Etiquette
- Multitasking and Organization
- Patient Registration
- Database Search and Data Entry Skills
- Registration and Scheduling
Accomplishments
- Consistently received positive performance reviews from customers.
- Achieved a 98% customer satisfaction score consistently over a year.
- Resolved 90% of customer complaints within the first call, improving first-call resolution rates.
Certification
- Licensed Esthetician, Capri Institute of Esthetics, Kenilworth NJ - 2020-Current
Timeline
Patient Service Representative
Barnabas Health Medical Group
04.2023 - Current
Wax Specialist/Lead Customer Service Representative
European Wax Center
04.2021 - 04.2023
Eyelash Extension Specialist
Boho Beauty Bar
06.2020 - 04.2021
High School Diploma -
Weequahic High School