Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
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Liliya Kolesnikova

Citrus Heights,CA

Summary

Detailed-oriented front desk specialist with four years of experience, who seeks to advance in a role that values expertise in managing front desk operations, patient interactions, and medical records. Key contributor to the onboarding process by training new hires and enhancing team efficiency. Demonstrated flexibility through providing cross-location coverage and supporting team needs during absences. Seeking to use experience and dedication in a role that reflects responsibilities and contributions.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Capital OB/GYN, Inc
10.2020 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic system to input patients information into database.
  • Facilitated patients registration by entering demographic and insurance information into electronic health record systems.
  • Verified patients insurance eligibility and entered patients information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette, and other office duties.
  • Solely, managed medical records department and medical receptionist.

In-Home Supportive Services Provider

CA Department of Social Services
09.2018 - 04.2024


  • Assisted elderly and disabled clients with daily living activities, promoting independence and wellbeing.
  • Implemented therapeutic exercises or activities under healthcare professionals'' guidance to improve physical mobility or cognitive function.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks and document important health information.
  • Administered medication as directed by physician.
  • Managed and administered medication such as insulin.
  • Replaced bandages, dressings, and binders to care for wounds.
  • Promoted effective communication between caregivers, family members, and social workers regarding any changes or concerns about the client's health status.
  • Maintained confidentiality of sensitive information concerning clients' medical histories or personal lives without compromising service quality.
  • Entrusted to handle confidential and sensitive situations in professional matter.


Child Care Provider

Self Employed
03.2018 - 05.2019
  • Cared for a 3 to 4-year-old child.
  • Developed age-appropriate activities and crafts to engage the child.
  • Monitored the child's behavior and prepared reports for parents.
  • Maintained records of the child's daily activities and health information.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Pediatric Intensive Care Unit Intern

UC Davis Medical Center
04.2017 - 09.2017
  • Assisted nurses and child specialists with inpatient care tasks.
  • Supervised a group of twelve children in the playroom.
  • Assisted children in overcoming their fears and concerns by coordinating play activities at their bedside and in the playroom.
  • Conducted one-on-one communication with the children in their rooms.
  • Monitored children's behaviors and provided observations to a child specialist.

Student Caregiver

The Center for Child and Family Studies
01.2017 - 03.2017
  • Participated in a plan-do-review process for goal setting.
  • Provided support and guidance to children in conflict resolution.
  • Maintained accurate records of each child''s progress, sharing updates with parents regularly to keep them informed about their child''s growth.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Participated in discussion meetings and submitted weekly status reports.

Cardiology Intern in Tower Davis 6

UC Davis Medical Center
01.2017 - 03.2017
  • Assisted the Unit Clerk.
  • Answered phone calls and handling patient inquiries.
  • Completed discharged paperwork and filed patient documents.
  • Compiled admission packets.
  • Responded to patients calls.
  • Delivered medications to the appropriate nurse station.

Pediatric Intern in Emergency Department

UC Davis Medical Center
04.2016 - 09.2016
  • Supported/Assisted nurses and technicians in their daily duties.
  • Answered phones and completed discharged paperwork.
  • Interacted with children, their family, and physicians.
  • Restocked medical supplies, including patient’s bedside carts.
  • Retrieved lab results, reports from radiology, and picked up central supply (medical and surgical supplies).

Education

B.S. in Human Development, B.A. in Psychology, & minor in communications -

University of California, Davis
Davis, CA
12.2018

A.A. in Liberal Arts, A.S. in Social Sciences -

American River College, Sacramento
Sacramento, CA
07.2015

Skills

  • Front Desk Management
  • Time Management
  • Document Management
  • Attention to Detail
  • Multitasking
  • Record preparation
  • Organizational Skills
  • Interpersonal Skills
  • Training and mentoring

Accomplishments

  • Certificate of Medical Assistant-Administrative/Clinical
  • Certificate of Business Office Professional
  • Certificate of Web Author Training

Activities

  • Volunteer at Department of Dermatology, UC Davis Medical Center, UC Davis Medical Center, 6/2019, 10/2019
  • Sunday School Teacher/Assistant, First Slavic Evangelical Baptist Church, 8/2016, 05/2019
  • English Teaching Assistant, American River College, 1/2014, 12/2014
  • Sunday School Assistant, Second Slavic Baptist Church, 8/2013, 6/2014
  • Medical Assistant Volunteer, Veterans Affairs Mather Hospital, 11/2011, 6/2012

Timeline

Patient Service Representative

Capital OB/GYN, Inc
10.2020 - Current

In-Home Supportive Services Provider

CA Department of Social Services
09.2018 - 04.2024

Child Care Provider

Self Employed
03.2018 - 05.2019

Pediatric Intensive Care Unit Intern

UC Davis Medical Center
04.2017 - 09.2017

Student Caregiver

The Center for Child and Family Studies
01.2017 - 03.2017

Cardiology Intern in Tower Davis 6

UC Davis Medical Center
01.2017 - 03.2017

Pediatric Intern in Emergency Department

UC Davis Medical Center
04.2016 - 09.2016

B.S. in Human Development, B.A. in Psychology, & minor in communications -

University of California, Davis

A.A. in Liberal Arts, A.S. in Social Sciences -

American River College, Sacramento

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Liliya Kolesnikova