Georgette Degraffenreid
High Point,NC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service, and positive attitude will make a difference. Flexible hard worker ready to learn, and contribute to team success.
Attentive Patient Service Representative skilled in managing patient charts, processing payments, and scheduling procedures. Detailed team player with strengths in communication, customer service, and multitasking.
Overview
24
24
years of professional experience
Work History
Patient Service Representative III
Atrium Health
High Point, NC
01.2020 - Current
- Greeted patients upon arrival, and directed them to the appropriate area.
- Provided customer service by answering patient questions, and addressing concerns.
- Verify insurance information, collect payments, and schedule appointments.
Financial Specialist
Nithrive
High Point , North Carolina
09.2017 - 12.2019
- Reviewed financial statements to identify, and resolve discrepancies.
- Developed, and maintained financial databases, spreadsheets, and models for forecasting purposes.
Insurance Coordinator
Wake Forest Baptist Health
High Point, NC, NC
12.2016 - 09.2017
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
Physical Therapy Coordinator
Cornerstone Health Care
High Point, NC, NC
03.2008 - 11.2016
- Performed administrative tasks such as scheduling appointments, completing insurance forms, ordering supplies and maintaining equipment inventory.
Workers' Compensation Coordinator
High Point Orthopaedic & Sports Medicine
High Point, NC, NC
04.2005 - 03.2008
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
- Developed and implemented strategies to reduce workplace accidents, injuries, and costs associated with workers' compensation claims.
- Monitored medical treatment of injured employees to ensure compliance with applicable laws and regulations.
Insurance Specialist
High Point Orthopaedic & Sports Medicine
High Point, NC, NC
08.2000 - 03.2005
- Reviewed insurance policies to ensure compliance with existing regulations.
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Assisted in the development of new products, services, and procedures to meet customer needs.
Education
Licensed Manicurist - Nail Technician
Guilford Technical Community College
Jamestown, NC03-1997
Associate of Science - Medical Assisting
Brookstone College of Business - Charlotte
High Point, NC12-1986
High School Diploma -
High Point Andrews High School
High Point, NC06-1983
Skills
- System updates
- Recording histories
- Appointment confirmation
- Routing lab results
- Appointment booking
- Insurance specialist
- Financial clearance
Timeline
Patient Service Representative III
Atrium Health
01.2020 - Current
Financial Specialist
Nithrive
09.2017 - 12.2019
Insurance Coordinator
Wake Forest Baptist Health
12.2016 - 09.2017
Physical Therapy Coordinator
Cornerstone Health Care
03.2008 - 11.2016
Workers' Compensation Coordinator
High Point Orthopaedic & Sports Medicine
04.2005 - 03.2008
Insurance Specialist
High Point Orthopaedic & Sports Medicine
08.2000 - 03.2005
Licensed Manicurist - Nail Technician
Guilford Technical Community College
Associate of Science - Medical Assisting
Brookstone College of Business - Charlotte
High School Diploma -
High Point Andrews High School
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