Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIS MUASAU

San Bernardino,CA

Summary

Dynamic Logistics Administrator with 5 years managing logistics operations, and tactical levels to estimate resources required for efficient projects. Diligent and dedicated to handling numerous duties in ever-changing environments.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing high levels of outbound and inbound chats, calls and emails handling emergency issues with patience and tact.

Overview

5
5
years of professional experience

Work History

Logistics Administrator

Nexen Tire
11.2021 - Current
  • Managed subcontractor activities, reviewing proposals, developing performance specifications and serving as liaisons between subcontractors and organizations
  • Coordinated life cycle of logistics for high end tire organization.
  • Managed over 50 customer chats, calls and emails per day.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls, chats and emails to answer questions about automotive insurance and any other high end tire inquiry.
  • Resolved customer complaints and addressed emergency requests and needs

Remote Executive Assistant

Legacy Leaders
01.2021 - 03.2022
  • Prospected leads, identified decision-makers and built initial connections through cold calling
  • Provided customer satisfaction through proactive monitoring and resolution for customer issues through chat, phone and emails.
  • Processed invoices, payroll and payments in line with bookkeeping processes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Handled confidential and sensitive information with discretion and tact

Logistics Coordinator

Niagara
11.2018 - 06.2021
  • Drafted shipment BOLs, packing lists, invoices and shipping labels.
  • Tracked and traced in-transit loads to stay updated on shipment status.
  • Supported shipping operations and inventory control with proactive handling of logistics needs.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records

Education

High School Diploma -

Eisenhower High School
Rialto, CA

Skills

  • Billing Systems
  • Logistics Strategies
  • Company Inventory Oversight
  • Procurement Tracking
  • Web-Based Logistics Information Systems
  • Customer Satisfaction
  • Coordinate Transportation
  • Microsoft Office
  • Online Chat
  • Customer Account Management
  • Eligibility Determinations
  • Documenting Calls

Timeline

Logistics Administrator

Nexen Tire
11.2021 - Current

Remote Executive Assistant

Legacy Leaders
01.2021 - 03.2022

Logistics Coordinator

Niagara
11.2018 - 06.2021

High School Diploma -

Eisenhower High School

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