Alexis Munguia
Northpointe Animal Hospital-Tomball Texas
Waller
7
years of professional experience
Dedicated and dependable professional with strong customer service, communication, and organizational skills. Experienced working in fast-paced environments where attention to detail, teamwork, and problem -solving are essential. Seeking a new career opportunity that offers professional growth, stability, and the chance to continue developing my skills while making a positive contribution to a company. Eager to learn, adaptable to new challenges, and committed to providing high-quality work.
Work History
Veterinary Technician
2 Years 3 Months- Implemented improved workflows for patient intake processes, increasing efficiency in service delivery.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered anesthesia and monitored vital signs during surgical procedures.
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
Veterinary Receptionist
1 Year 7 Months- Provided exceptional customer service, addressing inquiries and concerns efficiently.
- Coordinated communication between veterinarians and pet owners regarding treatment plans.
- Assisted in maintaining accurate patient records using veterinary practice management software.
- Managed scheduling and appointment bookings for over 100 clients weekly.
- Trained new reception staff on clinic protocols and customer service standards.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Veterinary Technician
1 Year- Conducted administrative functions, including answering phone calls, acquiring messages, and delivering them to the appropriate veterinarian.
- Collect blood and urine samples for analysis and assays, assist in placing IV catheters, administer medication, feed, water, fill medications prescribed, maintain a clean work environment.
- Displayed positive and collaborative attitude in high-pressure situations, contributing to effective team dynamics.
- Collected blood and urine samples for analysis, assisted in IV catheter placements, administered medications, and maintained a clean work environment to support patient care.
- Administered vaccinations and medications to ensure optimal health of patients.
Kennel Tech Supervisor
1 Year 11 Months- Supervised the kennel staff and monitored patient schedules to ensure timely feeding and walking activities.
- Issued instructions to workers and reviewed results while training and managing animals to enhance care standards.
- Overlooked staff and ensured that tasks were completed in an appropriate manner.
Education
Bachelor of Science - Animal Science, Biology
- Coursework:
- Communication Skills For Agriculturists
- Computers in Agriculture
- Environmental Science
- General Biology 1
Associate of Science
High School Diploma
- Awarded Grand Champion Market Steer in 2017.
- Awarded Market Steer Showmanship multiple times in my high school and junior high career.
- Extracurricular Activities: Magnolia West FFA
Skills
Cornerstone software
Intravenous catheterization
Payment processing
Laboratory skills
Skilled in using Cornerstone software.
Veterinary diagnostics
Diagnostic testing
Data entry
Customer service
Cashier skills
Timeline
Veterinary Technician
Northpointe Animal Hospital-Tomball Texas
05.2024 - CurrentRead More
Veterinary Receptionist
Long Veterinary Clinic
10.2022 - 05.2024Read More
Veterinary Technician
Northpointe Animal Hospital
08.2021 - 08.2022Read More
Kennel Tech Supervisor
Rosehill Pet Resort
09.2019 - 08.2021Read More
Sam Houston State University
Bachelor of Science from Animal Science, Biology
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Lone Star College
Associate of Science
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Magnolia West High School
High School Diploma
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