Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Theresa Caputo

Palm Beach Gardens,FL

Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.

Overview

13
13
years of professional experience

Work History

Veterinary Receptionist

Jupiter Animal Hospital
03.2018 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Restrained animals for examination and treatment.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Assisted veterinarians with euthanasia of animals.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Jewelry Sales Associate

Joseph's Jewelry
06.2013 - 08.2017
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.

Sales Associate

Treasure Coast Harley Davidson
03.2010 - 06.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Social Work

Florida Atlantic University
Boca Raton, FL
08.2024

Associate of Arts - Social Work

Indian River State College
Stuart
08.2022

Level 5 190 Hour Certificate - Teaching English As A Foreign Language

International TEFL Academy
Heredia, San Jose, Costa Rica
02.2018

Diamonds & Diamond Grading -

Gemological Institute of America
Carlsbad, CA
07.2017

Diamond Essentials -

Gemological Institute of America
Carlsbad, CA
05.2016

Skills

  • Self-Motivated
  • MS Office
  • Cultural Awareness
  • Excellent Communication
  • Good Telephone Etiquette
  • Cornerstone Software
  • Client Relations
  • Computer Literacy
  • Confidence Building
  • Problem-Solving

Accomplishments

    Dual Fly Fishing World Records issued by The International Game Fish Association for Chinook Salmon.

Timeline

Veterinary Receptionist

Jupiter Animal Hospital
03.2018 - Current

Jewelry Sales Associate

Joseph's Jewelry
06.2013 - 08.2017

Sales Associate

Treasure Coast Harley Davidson
03.2010 - 06.2013

Bachelor of Science - Social Work

Florida Atlantic University

Associate of Arts - Social Work

Indian River State College

Level 5 190 Hour Certificate - Teaching English As A Foreign Language

International TEFL Academy

Diamonds & Diamond Grading -

Gemological Institute of America

Diamond Essentials -

Gemological Institute of America

Similar Profiles

CREATE PROFILE
Theresa Caputo