Jessica Henderson
Williamsport,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Loyalsock Animal Hospital
Williamsport, PA
08.2022 - Current
- Oversee reception area maintenance to ensure a welcoming environment for visitors.
- Streamline office operations for increased efficiency by organizing files and maintaining clean reception area.
- Execute prioritization strategies to enhance workflow efficiency. Complete multiple tasks simultaneously to enhance operational efficiency.
- Maximize appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Develop and maintain strong client relationships through effective communication and empathetic customer service, both in person and over the phone, ultimately improving client loyalty and retention.
- Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients while ensuring patient well-being and comfort.
- Provide support in daily office operations to maintain efficiency. Support team members with administrative tasks to enhance productivity. Organize files and documents for easy access and retrieval. Perform various administrative tasks by filing, copying, scanning, faxing and e-mailing documents.
- Oversee meticulous medical recordkeeping to ensure compliance with healthcare regulations and patient confidentiality. Enter data from pet records and office visits into computer system. Maintain updated and comprehensive medical histories for patient care.
- Assist clients with check-in and check-out processes efficiently. Facilitate patient discharge processes to ensure smooth transitions from hospital to home care.
- Facilitate patient callbacks to address inquiries and provide support. Assist in scheduling follow-up appointments to enhance patient care. Coordinate communication between patients and healthcare providers to ensure clarity.
- Facilitate reminder calls to clients for appointments and follow-ups in order to maintain client engagement.
- Maintain professional phone interactions with clients and colleagues. Support team members in resolving customer inquiries effectively. Facilitate clear communication through active listening and prompt responses.
- Utilize medical terminology to enhance communication and understanding among healthcare professionals. Ensure strict adherence to confidentiality protocols in all communications.
- Assist clients with inquiries and issues to enhance satisfaction. Provide support in resolving product-related concerns. Facilitate communication between clients and service teams.
- Promote clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Spearheaded the adoption of “My Vet Store Online” (MVSO) by guiding clients through account setup, navigation, and product ordering.
- Resolve order issues by acting as the primary liaison between clients and MVSO customer service.
- Drive business growth by educating clients on the benefits of switching to our in-house online pharmacy, increasing online sales.
- Process payments efficiently to support daily operations. Assist clients with payment inquiries and issues. Maintain accurate records of transactions and reconciled discrepancies. Collaborate with team members to resolve billing discrepancies promptly.
- Maintain confidentiality of sensitive client information while handling financial transactions.
- Assist with medical coding and billing tasks.
- Oversee petty cash management to ensure accurate financial tracking and compliance.
- Support veterinary team with efficient management of supplies, ensuring all necessary materials are available for procedures.
- Process and dispense prescriptions with precision and accuracy.
- Reiterate medication dispensing processes to clients to ensure patient safety and compliance.
- Aid in training new reception staff on office procedures and software systems to improve team performance.
- Contribute to team meetings with suggestions for service improvement. Assist teams in completing projects by fostering open communication and collaboration. Support colleagues in achieving shared goals through cooperative efforts. Generally promote a positive work environment through excellent teamwork and collaboration with staff members.
Administrative/Clerical Assistant
Malee Law Firm
Williamsport, PA
09.2020 - 08.2022
- Managed the full document lifecycle, from drafting and editing to finalizing and prepping Deeds and Powers of Attorney for execution.
- Managed client invoicing, utilizing Microsoft Excel for documentation, and processed cash and check payments securely.
- Verified financial eligibility and meticulously prepared documentation for client Medicaid applications.
- Managed daily office operations, ensuring efficient workflow and adherence to deadlines.
- Coordinated communication between clients and legal staff, enhancing client relations and satisfaction.
- Maintained accurate records and documentations, facilitating streamlined case management processes.
- Assisted in drafting legal correspondence, ensuring compliance with firm standards and protocols.
- Led scheduling efforts for attorney appointments, optimizing time management within the firm.
- Ensured timely completion of projects with effective coordination among team members and prioritization of tasks.
- Reduced errors in data entry by maintaining accurate records and implementing quality control measures.
- Maintained confidentiality of sensitive information by adhering to company policies regarding data security and privacy practices.
- Contributed to company growth by providing exceptional customer service during phone calls, e-mails and in-person interactions.
- Enhanced office productivity managing calendars, scheduling appointments, and organizing travel arrangements for executives.
- Managed filing system, entered data into Time Matters and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed phone and email correspondence as well as paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Bussing/Running/Hosting/To-Go
Moon and Raven Public House
Williamsport, PA
09.2017 - 08.2020
- Took phone calls and scheduled reservations.
- Completed orders both over the phone and in person using our Aloha Point of Sales System and credit card reading machines.
- Greeted customers and seated tables.
- Served orders to tables.
- Cleared off, cleaned and reset tables.
- Rolled silverware, folded napkins, and completed other organizational tasks as needed.
- Some bar-back and bartender training
- Opened and closed the bar, including balancing the money drawer at the start of each shift and calculating the deposit for each shift worked.
- Prepped and stocked the bar.
- Completed food and drink orders using the Aloha Point of Sales system.
- Made and delivered drink orders to customers.
- Served food orders to customers.
- Kitchen Manager
- Lead and monitored the kitchen staff during each shift to ensure maximum team work and efficiency.
- Prepared, cooked, and ensured quality and timely delivery of orders to guests.
- Responsible for closing duties, including locking all kitchen entrances and turning all equipment off.
- Thoroughly cleaned the kitchen, including sanitizing surfaces, sweeping, mopping, washing dishes and taking trash out.
- Additional managerial responsibilities included: giving disciplinary warnings as necessary, dismissing staff from their shifts, covering shifts as needed, being on call when needed, helping curate ideas for specials and publishing the monthly kitchen employee schedule on 7shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Arts Degree - Criminal Justice
Lycoming College
Williamsport, PA05.2019
Skills
- Microsoft Office (Word, Excel)
- Cornerstone Software
- Time Matters Software
- Aloha POS System
- Appointment Scheduling
- Data Entry
- Filing/Organization
- Invoice Processing
- Use of multi-line phone systems
- Faxing, scanning and copying capabilities
- Works effectively in fast-paced environments
- Ability to learn quickly and adapt to new situations
Timeline
Veterinary Receptionist
Loyalsock Animal Hospital
08.2022 - Current
Administrative/Clerical Assistant
Malee Law Firm
09.2020 - 08.2022
Bussing/Running/Hosting/To-Go
Moon and Raven Public House
09.2017 - 08.2020
Bachelor of Arts Degree - Criminal Justice
Lycoming College