ALEXIS MUSSENDEN
Kenosha,United States
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner, Stylist
Lexxi Divine
08.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in 40 repeat clients and 15 referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Barber
Navy Exchange
06.2021 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Averaging 30 services per day
Stylist
Great Clips
11.2019 - 05.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Increased revenue by upselling services and recommending property facilities for different needs.
- Averaging 10 customers per day
Consumer Affairs Agent
Jockey International
06.2015 - 12.2019
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Technical Diploma in Cometology -
Gateway Technical College
Racine, WI12.2018
Associates Applied Sciences in Business Management -
Gateway Technical College
Kenosha, WI12.2017
Skills
- Time Management
- Problem Solving
- Attention to detail
- Organization
- Adaptability
- Communication
- Relationship Building
- Customer Relations
Certification
Business Services Manager, Gateway, 12/2017
Additional Information
- 10 years of customer support
- Maintaining a license in Wisconsin and Illinois with 4+ years of experience in the beauty industry
- Experienced in salon management, including scheduling appointments, processing payments, and performing administrative duties
- Established and grew a successful small business in a highly competitive industry
- Developed and implemented effective marketing and operational strategies to increase profitability
- Developed and maintained relationships with customers, ensuring satisfaction and repeat business
- Responsible for maintaining a clean and organized work environment
- Expert in product knowledge and providing recommendations
- Demonstrated ability to build and maintain client relationships
Internship
Racine Literacy Council, 734 Lake Ave, Racine, WI, 53403
Preformed Administrative duties while providing Financial Literacy course.
Volunteer Experience
Racine Literacy Council, 734 Lake Ave, Racine, WI,
ESL tutor assisting adult students to improve their English skills (reading, writing and speaking) with the use of planned lessons.
Timeline
Owner, Stylist
Lexxi Divine
08.2021 - Current
Barber
Navy Exchange
06.2021 - Current
Stylist
Great Clips
11.2019 - 05.2020
Consumer Affairs Agent
Jockey International
06.2015 - 12.2019
Technical Diploma in Cometology -
Gateway Technical College
Associates Applied Sciences in Business Management -
Gateway Technical College