Alexis Nemeth
Cottage Hills,IL
Summary
Driven professional with a proven track record at Kohls, excelling in customer service and complaint handling. Skilled in team collaboration and training, adept at multitasking and maintaining composure under pressure. Demonstrated ability to enhance customer satisfaction and resolve disputes, leveraging strong problem-solving and organizational skills. Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of conflict resolution contributing to positive service experience.
Overview
4
4
years of professional experience
Work History
Customer Service
Kohls
05.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Sandwich/Salad Maker
Panera Bread
03.2021 - 03.2023
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Alton High School
Godfrey, IL05.2023
Skills
- Complaint Handling
- Team training and development
- Returns processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Organizational Skills
Timeline
Customer Service
Kohls
05.2023 - Current
Sandwich/Salad Maker
Panera Bread
03.2021 - 03.2023
High School Diploma -
Alton High School