Alexis Neri Diaz
El Paso,TX
Summary
I have a strong track record of delivering exceptional customer service, fostering positive relationships, and ensuring customer satisfaction. Fluent in English and Spanish, I excel at active listening, effective communication, and efficiently resolving issues. My skills in handling inquiries, addressing complaints, and providing product information have consistently earned high customer ratings and positive feedback.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Coffee Box
El Paso, TX
08.2023 - Current
- Audited company's legal documents to verify compliant policies and procedures.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Acted as a liaison between upper management and staff, facilitating open communication.
Restaurant Waiter
Katsura Sushi
El Paso, TX
01.2022 - 08.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved customer complaints in a polite manner according to company policy.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelors - Criminal Justice, Psychology
The University of Texas At El Paso
El Paso, TX01.2025
Associates - Criminal Justice, Psychology
El Paso Community College
El Paso, TX05.2024
Skills
- Advanced experience in customer service
- Bilingual in Spanish and English
- Handle 30 calls daily, with duties including retrieving customer data, presenting relevant product information, and canceling certain services
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Advanced listening/comprehension skills
- Professional and courteous
- Customer oriented
- Capable of leading and motivating others
- Remain calm and respectful, even during moments of customer dissatisfaction
- Experience in Safety and Security
- Proficient Experience in Weapons Training
- Advanced Experience in File and Records Management
- Extensive Experience in Staff Management
References
References available upon request.
Certification
Level III Basic Security Officer Training, El Paso, TX, 09/01/19, 05/01/21, Safety and Security, Firearm Training
Timeline
Barista Shift Supervisor
Coffee Box
08.2023 - Current
Restaurant Waiter
Katsura Sushi
01.2022 - 08.2025
Bachelors - Criminal Justice, Psychology
The University of Texas At El Paso
Associates - Criminal Justice, Psychology
El Paso Community College