Alexis Nguyen
Salt Lake City
Summary
Detail-oriented professional with experience handling client issues, documenting cases, and supporting compliance-focused operations. Known for strong judgment, accuracy, and the ability to manage sensitive situations with professionalism and care.
Overview
6
6
years of professional experience
Work History
Office Manager
Modern USA
Salt Lake City
02.2026 - Current
- Provided administrative and operational support to leadership, including preparing reports, presentations, and internal documentation
- Trained and onboarded new hires on office policies, procedures, and operational workflows
- Managed organized filing systems for records and internal documentation, ensuring accessibility and compliance
- Developed Excel trackers to monitor employee attendance and PTO, enhancing operational oversight
- Analyzed employee attendance and productivity reports to identify performance trends and support decision-making
- Identified staffing and workflow inefficiencies, recommending process improvements to enhance operational effectiveness
- Reviewed contracts and documentation for accuracy and compliance prior to final approval
Financial Specialist
GM Financial
Arlington
03.2024 - 05.2025
- Recommended strategies to clients to help achieve financial goals.
- Verified financial data, identified discrepancies, and recommended corrective actions to enhance financial accuracy.
- Responded to customer inquiries promptly, improving overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales and marketing teams to align customer service strategies with business goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recorded customer interactions and transactions accurately, ensuring thorough documentation for follow-up and analysis.
- Updated databases with new and modified customer data.
- Built relationships with customers through proactive outreach efforts.
Barista
Starbucks
Grand Prairie
12.2023 - 03.2024
- Coordinated catering orders for corporate clients and private parties, ensuring timely delivery and client satisfaction.
- Restocked product displays based on demand and projected sales, maximizing product availability for customers.
- Adhered to health department regulations concerning sanitation standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested appealing products.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Assisted customers with requests and answered questions, enhancing overall customer satisfaction and experience.
General Merchandiser
Target
Fort Worth
03.2020 - 03.2021
- Assessed competitors' offerings and prices to inform strategic merchandising decisions.
- Designed point-of-sale materials such as posters, banners, signs, brochures, for promotional activities.
- Issued supplies, materials and products to team members based on information from requisitions.
- Ensured cleanliness in work areas, contributing to a safe and organized environment.
- Partnered with team members to uphold store cleanliness and safety standards.
Education
BBA - Business of Administration
The University of Texas At Arlington
Arlington, TX07-2030
Associate of Science - Business Administration And Management
Tarrant County College
Arlington07-2027
High School Diploma -
James Bowie Highschool
Arlington06-2019
Skills
- Client Operations & Support
- Project Coordination
- Stakeholder Coordination
- Process Improvement
- Process Documentation & Standardization
- Data Accuracy & Quality Control
- Data Analysis & Reporting
- Microsoft Excel (Reporting and Data Tracking)
- Issue Escalation & Resolution
- Compliance & Documentation
- Confidential Information Handling (PII Compliance)
- Cross-functional Collaboration
Affiliations
- K-12 Tutor
- Volunteered for Salvation Army
- IB Diploma
Accomplishments
- IB Diploma
- President of L.U.L.A.C
Education and Training
other,other
Languages
Vietnamese
Timeline
Office Manager
Modern USA
02.2026 - Current
Financial Specialist
GM Financial
03.2024 - 05.2025
Barista
Starbucks
12.2023 - 03.2024
General Merchandiser
Target
03.2020 - 03.2021
BBA - Business of Administration
The University of Texas At Arlington
Associate of Science - Business Administration And Management
Tarrant County College
High School Diploma -
James Bowie Highschool