Alexis Nicosia
HARRISON TOWNSHIP,MI
Summary
Flexible and organized leader with 6 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial, and wait staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Refresh Dental
Warren, MI
12.2022 - Current
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
Server
Fishbones Bar & Grille
Saint Clair, PA
03.2018 - 11.2022
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
Server/Assistant Manager
Outback Steakhouse
Roseville, MI
01.2017 - 01.2018
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Planned work schedules for servers based on expected business volume.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
Crew Member/Manager
Hungry Howies Pizza & Subs
Saint Clair Shores, MI
07.2015 - 01.2017
- Interacted pleasantly with guests to deliver quality customer service.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Followed established procedures and requirements for safe food handling, storage and service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI06.2017
Some College (No Degree) - Business
Macomb Community College
Warren, MISkills
- Guest Relations
- Customer Service Management
- Guest Relations Management
- Effective Customer Upselling
- Customer Engagement
- Organization and Prioritization
Certification
- ServSafe Certified
References
References available upon request.
Timeline
Front Desk Coordinator
Refresh Dental
12.2022 - Current
Server
Fishbones Bar & Grille
03.2018 - 11.2022
Server/Assistant Manager
Outback Steakhouse
01.2017 - 01.2018
Crew Member/Manager
Hungry Howies Pizza & Subs
07.2015 - 01.2017
High School Diploma -
Lake Shore High School
Some College (No Degree) - Business
Macomb Community College
- ServSafe Certified
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