ALEXIS NINO DE RIVERA
Chicago,IL
Summary
Dynamic team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in all aspects of life. Deep knowledge in marketing and customer service. Adept at driving sales and enhancing customer satisfaction through tailored solutions. Known for reliability and effective communication, consistently achieving sales goals while maintaining an organized and inviting store environment.
Overview
10
10
years of professional experience
Work History
Sales Supervisor
Museum of Science and Industry Chicago
Chicago, IL
07.2025 - Current
- Supervised sales team to enhance customer engagement and service quality.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Collaborated with management and made strategy recommendations based on insights into sales.
- Conducted market analysis to identify potential business development opportunities.
- Planned and coordinated staff training for new and existing employees.
- Managed inventory levels to ensure product availability for visitors.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Assistant Manager
west town dogs
Chicago, IL
02.2022 - Current
- Managed inventory levels by tracking stock and placing orders.
- Kept records of inventory levels for ordering purposes.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Assisted in the preparation of food items according to recipes and menus.
- Operated cash registers, performed audits and opening and closing procedures.
Air Walker
UPS
Chicago
03.2021 - 04.2025
- Delivered high-priority packages and sensitive documents across downtown Chicago.
- Supported loading and unloading operations while enforcing safety standards to maintain a secure work environment.
- Organized and sorted packages in high-volume warehouse to ensure timely distribution.
Retail Manager
UPS Store
Chicago, IL
02.2019 - 02.2022
- Led a small team and managed retail operations with strong focus on customer satisfaction.
- Upsold services and tailored packaging/shipping solutions to customer needs.
- Managed sales of up to $3,000 per day, with accurate cash handling and minimal damage claims.
- Maintained a clean, organized store layout, and handled restocking and inventory.
- Resolved customer issues promptly and oversaw all aspects of merchandising within the store including product placement and display design.
Cemetery Groundskeeper (seasonal)
rosehill cemetery
Chicago, IL
03.2018 - 12.2018
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Mixed concrete, mortar and other materials to prepare building material.
- Transported materials from one site location to another using trucks or trailers.
- Assisted funeral directors during funerals held at the cemetery.
Food Service Worker
Field Museum Campus
Chicago, IL
05.2016 - 03.2018
- Prepared and served food items in busy museum campus.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen equipment.
- Assisted customers with menu selections and dietary restrictions.
Education
High School Diploma -
Amundsen High School
Chicago, ILSkills
- Customer service
- Merchandising
- Stock Management
- Team Leadership
- Communication
- Time Management
- Custom Product Solutions
- Reliability and punctuality
- Customer engagement
Languages
Spanish
Timeline
Sales Supervisor
Museum of Science and Industry Chicago
07.2025 - Current
Assistant Manager
west town dogs
02.2022 - Current
Air Walker
UPS
03.2021 - 04.2025
Retail Manager
UPS Store
02.2019 - 02.2022
Cemetery Groundskeeper (seasonal)
rosehill cemetery
03.2018 - 12.2018
Food Service Worker
Field Museum Campus
05.2016 - 03.2018
High School Diploma -
Amundsen High School