ALEXIS N. JOHNSON
Tyler
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
NV Energy
04.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
CX Representative Team Lead
HEATON EYE ASSOCIATES
05.2022 - 04.2024
- A medical based call center which produced detailed reports outlining key issues and proposed solutions while delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services creating welcoming, positive experiences.
Reception
EAST TEXAS SPINE AND JOINT
01.2021 - 05.2022
- Clerical desk job documenting all customer information accurately in a computer system, providing dated notes for future reference. Promptly responding to customer requests, offering excellent support and tailored recommendations to address needs. Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day via in office phone or email.
Customer Service/ Sales Representative
CONVERGYS
02.2017 - 01.2021
- Achieve sales goals and provide accurate information about products and services. Met customer call guidelines for service levels, handle time and productivity. Answered average of 80 calls, emails, and faxes per day, addressing customer inquiries and providing product information.
Education
General Basics -
Tyler Junior College
12.2020
Skills
- Medical Data Analysis
- Project management
- Communication
- Microsoft Excel
- Customer Service
- Critical thinking
- Active listening
Timeline
Customer Service Representative
NV Energy
04.2024 - Current
CX Representative Team Lead
HEATON EYE ASSOCIATES
05.2022 - 04.2024
Reception
EAST TEXAS SPINE AND JOINT
01.2021 - 05.2022
Customer Service/ Sales Representative
CONVERGYS
02.2017 - 01.2021
General Basics -
Tyler Junior College
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