ALEXIS NORMAN
Akron,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Summa Health
10.2019 - 10.2023
- ACCESS LIASION/ORTHOPEDIC PRE-REG & SCHEDULING
- SUMMA HEALTH
- I check patients in for the emergency department, labor and Delivery, Sleep Studies
- Infusions, outpatient labs/X-ray's, and outpatient testing
- I also schedule x-rays for orthopedic doctors
- Assist patients in following capacities; way finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, financial assistance/payment plan process, initial screening of patient sign/symptoms, answer any questions/concerns that patients may have.
HOSTESS & CASHIER
Hopocan Gardens
08.2017 - 12.2017
- HOPOCAN GARDENS
- I sat people at a table or booth
- Cashed people out
- Took orders over the phone and in person.
Education
High School Diploma -
Barberton High School
Barberton, OH05.2019
Skills
- Ability to function in a fast-paced and complex
- Clinical Environment
- Provide a high level of customer service to give
- A positive impression of Summa Health
- Hard Working
- Time Management
- Responsible/Trustworthy
- Communication Skills
Accomplishments
- Honors Society
- Student Council
- Academic letter 4 years in a row
- Softball- 11 years
- Basketball- 13 years
- Volleyball- 5 years; Best offensive player and coach's award
Timeline
Patient Access Representative
Summa Health
10.2019 - 10.2023
HOSTESS & CASHIER
Hopocan Gardens
08.2017 - 12.2017
High School Diploma -
Barberton High School