Alexis Orsette
Garden City,MI
Summary
Dependable and quick-learning team player with strong verbal, written skills and the ability to communicate clearly and professionally. Focused, outgoing and enthusiastic candidate who is committed to delivering excellence in all facets of customer service and administrative support. Detail-oriented and the ability to manage multiple tasks with a high degree of accuracy in a fast-paced environment while under pressure..
Overview
4
4
years of professional experience
Work History
Manager on Duty
The Fox Hills Golf Club
04.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server/Beverage Cart Server
The Fox Hill Golf Club
04.2021 - Current
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
Fruit Expert
Edible Arrangements
09.2020 - 04.2021
- Documented inspections, assignments and task completion to comply with company policies.
- Completed on-the-job training to learn correct methods for identifying defects.
- Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes
- Performs cleaning tasks in accordance with the cleaning standards and work as a store team player
- Follow proper food sanitation and handling procedures
- Demonstrate a strong understanding of product knowledge and quality standards
- Welcome and connect with every customer to provide excellent customer service
- Build long-term relationships and build the trust and loyalty of customers
- Respond to customer needs
- Manage difficult customer situations in a calm and professional manner
- Take responsibility to learn all aspects of the position
HOSTESS
Applebee's Neighborhood Bar & Grill
07.2019 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Certificate of Completion - Real Estate
MICHIGAN INSTITUTE OF REAL ESTATE
Oak Park, MI03.2023
High School Diploma -
Garden City High School
Garden City, MI06.2020
Skills
- Strategic Planning
- Staff Management
- Process Improvement
- Training and Mentoring
- Team Building
- Complex Problem-Solving
- Administrative Support
- Customer Service
- Verbal and Written Communication
- Multitasking and Organization
Timeline
Manager on Duty
The Fox Hills Golf Club
04.2021 - Current
Server/Beverage Cart Server
The Fox Hill Golf Club
04.2021 - Current
Fruit Expert
Edible Arrangements
09.2020 - 04.2021
HOSTESS
Applebee's Neighborhood Bar & Grill
07.2019 - 01.2020
Certificate of Completion - Real Estate
MICHIGAN INSTITUTE OF REAL ESTATE
High School Diploma -
Garden City High School
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