Alexis Overton
Henderson,Texas
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Dennys Restaurant
Henderson, Texas
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Team Leader
Whataburger
Henderson, TX
09.2021 - 05.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Associate
Henderson Movie Theatres
Henderson, TX
02.2020 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Hostess
Dennys Restaurant
Henderson, Texas
12.2018 - 11.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Henderson High School
Henderson, TX03.2021
Skills
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Menu Memorization and Presentation
- Food and Beverage Service
- Staff Training
- Giving Constructive Feedback
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Server
Dennys Restaurant
09.2022 - Current
Team Leader
Whataburger
09.2021 - 05.2022
Customer Service Associate
Henderson Movie Theatres
02.2020 - 03.2020
Hostess
Dennys Restaurant
12.2018 - 11.2019
High School Diploma -
Henderson High School
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