Alexis Owens
Sycamore
Summary
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
American Family Care, Inc
Alabaster, AL
08.2025 - Current
- Managed patient check-in and check-out processes, ensuring accurate data entry and efficient workflow.
- Coordinated appointment scheduling, optimizing provider availability and minimizing patient wait times.
- Maintained electronic health records, ensuring compliance with privacy regulations and accuracy in documentation.
- Assisted patients with insurance verification and billing inquiries, enhancing overall patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist/Assistant
Alabama Psyychiatry
Pelham, AL
07.2022 - 07.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained electronic health records with high accuracy and confidentiality standards.
- Coordinated communication between patients, providers, and administrative teams to enhance service delivery.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Russell Medical Center
Alexander City, AL
10.2019 - 06.2023
- Administered patient care, including vital sign monitoring and assisting with examinations.
- Assisted in laboratory procedures, ensuring compliance with safety protocols and accuracy of test results.
- Educated patients on treatment plans and preventive care, improving health literacy and engagement.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Representative
Coosa Valley Medical Center
Sylacauga, AL
06.2014 - 10.2019
- Managed customer inquiries regarding medical services and billing processes.
- Resolved patient issues by collaborating with healthcare providers and insurance companies.
- Educated patients on insurance coverage, benefits, and claim procedures to ensure clarity.
- Streamlined appointment scheduling to enhance patient satisfaction and reduce wait times.
- Trained new team members on customer service protocols and system navigation.
Education
Bachelor of Science - Clinical Psychology
Walden University
Minneapolis, MN11-2027
High School Diploma -
Sylacauga High School
Sylacauga, AL05-2014
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL03-2024
Skills
- Patient check-in and check-out
- Office administration
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
Timeline
Medical Receptionist
American Family Care, Inc
08.2025 - Current
Medical Receptionist/Assistant
Alabama Psyychiatry
07.2022 - 07.2025
Medical Assistant
Russell Medical Center
10.2019 - 06.2023
Medical Representative
Coosa Valley Medical Center
06.2014 - 10.2019
Bachelor of Science - Clinical Psychology
Walden University
High School Diploma -
Sylacauga High School
Associate of Science - Health Sciences
Ultimate Medical Academy