Alexis Pagan
Gloversville,NY
Summary
Hardworking and reliable team leader with strong background in operations. Highly organized, proactive and results driven.
Overview
4
4
years of professional experience
Work History
Commercial Investigator
Commercial Investigations
Latham, New York
05.2024 - Current
- Conducted background checks for potential new hires for companies we hold a contract.
- Pre employment screenings
- Contacted and verified personal, work and educational references
- Data entry
Teacher Assistant
Mapleleaf Childcare Center
Halfmoon , NY
08.2023 - 04.2024
- Assisted in the development and implementation of lesson plans.
- Provided instructional support to teachers in accordance with established curriculum guidelines.
- Assisted in the supervision of students during recess, lunch, and other activities.
- Helped monitor student progress by tracking grades and attendance records.
- Organized classroom materials, including books, supplies, and equipment.
- Provided individual assistance to students as needed.
- Monitored student behavior during class time and assisted with discipline issues when necessary.
- Supported teachers in preparing materials for lessons and activities.
- Collaborated with teachers to identify areas of improvement for struggling students.
- Attended staff meetings to discuss student progress and strategies for improvement.
- Fostered an atmosphere that encourages creativity and respect for diversity.
Shift Supervisor
Moes Southwestern Grill
Latham, NY
07.2022 - 08.2023
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Learned new menu items and specials to offer suggestions to customers.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed opening and closing duties to facilitate business operations.
- Reinforced rules to promote superior employee performance.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained accurate records of daily transactions and deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
Cashier
DiBella's Subs
Albany, NY
10.2021 - 04.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Delivered superior customer service focused on quality and meeting customer needs.
- Kept customer and food preparation areas clean and well-organized.
Sales Associate
Signet Jewelers- Piercing Pagoda
Albany, NY
08.2020 - 02.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
- Covid sanitizer and cleaner
Education
High School Diploma -
Albany High School
Albany, NY06.2020
Skills
- POS systems
- Call center experience
- Payment processing
- Cash drawer balancing
- Cash register operation
- Credit and cash transactions
- Merchandise restocking
- Product recommendations
- Customer assistance
- Customer greeting
- Loss prevention
- Background checks
- Pre employment screenings
Timeline
Commercial Investigator
Commercial Investigations
05.2024 - Current
Teacher Assistant
Mapleleaf Childcare Center
08.2023 - 04.2024
Shift Supervisor
Moes Southwestern Grill
07.2022 - 08.2023
Cashier
DiBella's Subs
10.2021 - 04.2022
Sales Associate
Signet Jewelers- Piercing Pagoda
08.2020 - 02.2021
High School Diploma -
Albany High School