Alexis Palmer
Tampa,FL
Summary
Resourceful Supervisor with a successful track record in resolving critical issues within time-sensitive environments. Skilled in building and maintaining talented teams, I am highly organized, energetic, and committed to continuous improvements. My proven history of motivating staff to work together to achieve targets sets me apart as a versatile leader.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Mach One Security
Atlanta, GA
08.2024 - Current
- Oversaw daily operations of security staff to guarantee adherence to policies.
- Documented all routine affairs concerning patrols, alarms, and incidents.
- Ensured proper implementation of all access control systems including CCTV monitoring equipment.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Supervised the development of security plans, strategies, and practices for assigned areas.
Senior Customer Experience Specialist II
Aetna CVS Health (Remote)
Tampa, FL
01.2023 - 07.2024
- Assist internal members and external providers in resolving website registration and navigation. Document all activities for quality and metrics reporting through the customer relationship management (CRM) application.
- Responsible for providing first-call resolution, working with appropriate channels, along with follow-ups to ensure closure of the inquiry regarding dental/medical claims, eligibility, benefits, billing, authorizations, and pharmacy-related matters.
- Analyze when internal policies, processes, and products are negatively impacting the customer experience. Conduct research using a combination of resources to develop viable solutions, and then implement those solutions in daily operations.
Supervisor
Park Place
Atlanta Ga , GA
04.2022 - 05.2024
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
- Handled and resolved all customer service issues promptly and professionally to ensure customer satisfaction.
- Provided training to new employees on company policies, procedures, and job duties.
- Participated in weekly meetings with other supervisors to discuss operational issues.
Courier
Federal Express
Alpharetta, GA
08.2019 - 12.2021
- Loaded and unloaded cargo from trucks, vans, and containers.
- Monitored delivery and pick-up records via digital tracking tools.
- Provided excellent customer service by answering questions about delivery status.
- Coordinated parcel delivery using strong time management skills.
- Drove vehicles to deliver materials efficiently.
Education
High School Diploma -
Sol C Johnson
Savannah, GA07-2015
Some College (No Degree) - Physical Therapy
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Schedule development
- Processes and procedures
- Training and mentoring
- Industrial hygiene
- Negotiation
- Experienced Customer Service Representative
- CRM Software Proficiency
- Cash Management
- Team Development
- Polite Telephone Conduct
- Strategic Planning
- Proficient in Data Analytics
Certification
- DOT certified
- Defensive driving Certified
- CPR Certified
Timeline
Supervisor
Mach One Security
08.2024 - Current
Senior Customer Experience Specialist II
Aetna CVS Health (Remote)
01.2023 - 07.2024
Supervisor
Park Place
04.2022 - 05.2024
Courier
Federal Express
08.2019 - 12.2021
High School Diploma -
Sol C Johnson
Some College (No Degree) - Physical Therapy
Florida Agricultural And Mechanical University