Dedicated case manager with proven expertise in client advocacy, relationship building, and effective problem-solving. Skilled in coordinating referrals and facilitating communication between clients and service providers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Heartland Family Service
04.2020 - Current
Coordinated client care plans, ensuring alignment with individual needs and available resources.
Facilitated communication between clients and service providers to enhance support networks.
Evaluated client progress regularly, adjusting services to promote effective outcomes and continuity of care.
Advocated for clients in securing access to community resources and social services.
Led case review meetings, fostering collaboration among multidisciplinary teams to address complex cases.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Office Assistant
Iowa Western Community College
Omaha, NE
08.2017 - 12.2020
Assisted in maintaining accurate student records using college database systems.
Provided exceptional customer service at front desk, addressing inquiries effectively.
Streamlined office processes to enhance efficiency in administrative tasks.
Education
Bachelor of Science - Public Health
University of Nebraska At Omaha
Omaha, NE
12-2023
Associate of Science - Social Work
Iowa Western Community College
Council Bluffs, IA
12-2020
Skills
Problem-solving
Time management
Active listening
Relationship building
Client advocacy
Data entry and analysis
Referral coordination
Case documentation
Certification
Iowa Mandatory Reporting of child abuse Certification - Completed =10/20/2025