Highly motivated team player. Ability to learn quickly with outgoing personality. Eager to learn new skills and will bring previous work experience to a new career.
Overview
12
12
years of professional experience
Work History
Senior Case Manager
Giving Home Healthcare
08.2019 - 05.2023
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Oversaw implementation of in home healthcare program, collaborating with management to achieve smooth operations.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided.
Coordinated diverse resources to facilitate total care plan.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of governmental regulations.
Surgery Scheduler
Lovelace Medical Center
02.2018 - 08.2019
Lovelace Medical Group General Surgery
Close working relationship with Providers to best accommodate patient and provider with Surgery scheduling
Coordinated with facilities to set up surgeries daily.
Resolved scheduling conflicts to maintain high-quality patient services.
Arranged pre-operative and post-operative appointments for surgical patients.
Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Expertly managed planning, scheduling, and coordination of outpatient procedures.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Verified insurance coverage and obtained pre-authorizations.
Certified Medical Assistant
Southwest Medical Associates Ob/GYN
12.2012 - 02.2018
Patient intake for Provider
Chart prep and obtaining records from other offices
Scheduling and assisting with in office procedures
Obtaining prior authorizations for a variety of services for patients
HIPPA, OSHA and CPR Certification up to date.
Certified Medical Assistant
Albuquerque Health Partners
02.2011 - 11.2012
Patient intake for Provider
Chart prep and obtaining records from other offices
Scheduling and assisting with in office procedures
Obtaining prior authorizations for a variety of services for patients.
Education
Medical Assisting
Pima Medical Institute
Albuquerque, NM
01.2011
High School Diploma -
Los Lunas High School
Los Lunas, NM
05.2003
Skills
Ability to multitask
Great organization skills
Detail oriented
Great customer service skills
Team Player
Additional Information
2
Timeline
Senior Case Manager
Giving Home Healthcare
08.2019 - 05.2023
Surgery Scheduler
Lovelace Medical Center
02.2018 - 08.2019
Certified Medical Assistant
Southwest Medical Associates Ob/GYN
12.2012 - 02.2018
Certified Medical Assistant
Albuquerque Health Partners
02.2011 - 11.2012
Medical Assisting
Pima Medical Institute
High School Diploma -
Los Lunas High School
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