KARINA GARCIA
San Antonio
Summary
I'm a highly organized, committed, and hard-working individual with a strong academic background. I am looking for a position to gain practical experience to secure a responsible career opportunity where I am able to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Responder, Case Manager, PRN
Deployed Services
Greensboro
02.2023 - 05.2024
- Engage and involve children, and their sponsors, in the reunification process.
- Tracked family and sponsor progress, documented case outcomes, and maintained accurate data in company systems
- Maintained accurate data records, files, and reports in compliance with agency policies and contract requirements.
- Managed high-volume inbound and outbound calls to support clients, resolve issues, and coordinate services effectively
- Processed and reviewed documents for accuracy, assisted with account management, maintained records, supported on-boarding, and collaborated with teams to improve workflows and customer satisfaction
Social Service Coordinator/ Case Manager
Jogan Health
Chicago
08.2021 - 01.2023
- Provided direct care/coordinated services for residents/ unaccompanied minors in residential care and resources to residents for medical, behavioral health, and community services.
- Provided support to clients, managing high-volume inbound and outbound calls to address inquiries, resolve issues, and coordinate services, ensuring client needs.
- Delivered exceptional support and Intake on-boarding, ensuring customer satisfaction, handling inquiries and email communication efficiently.
- Attended daily Zoom and Teams meetings/training with a professional on-camera presence.
- Assisted patients in applying for State and Federal aid programs.
Lead Teacher
Staten Island Head Start RUMC
Staten Island
06.2019 - 08.2021
- Create weekly plans implementing age-appropriate curriculum that stimulates domains of each child's development in care
- Provide a developmentally appropriate classroom environment that reflects the children's learning and perform ongoing developmental evaluations of children as required
- Delivered engaging virtual/remote lessons, adapted curriculum for online learning environments, and maintained clear communication with students and parents to support academic success
Teacher Assistant
Eden II Programs
Staten Island
03.2018 - 05.2019
- Provide instructional services to students under the general supervision of a certified Teacher
- Implement and collect data on each student's IEP goals and behavior management plan
- Assist children 1:1 or in small groups to help them understand and master assignments and record relevant data to assess progress in each individual student
- Conduct behavior modification and personal development programs, under the supervision of teacher and/or speech therapist
Automotive Customer Service Advisor/ Cashier
Pep Boys Auto Service & Tires
Staten Island
01.2016 - 02.2018
- Served as the first point of contact for customers, managing inquiries via phone and in-person interactions
- Handled work orders, transactions, and vehicle inspections appointments to ensure efficient operations, compliance and customer satisfaction
- Managed inbound and outbound phone calls, addressed customer questions, scheduled service appointments, managing cash register operations, including processing cash, credit, and check transactions accurately
- Assisted in organizing and stocking merchandise, ensuring a clean and welcoming store environment
Education
BS - Psychology
CUNY College of Staten Island
Saten Island, NY05.2020
Skills
- Conflict Resolution
- Critical thinking and problem solving
- Time Management
- Ability to Multitask
- Computer Skills
- Customer Service
- Communication
- Ability to Work Under Pressure
- Data Entry and Analysis
- Crisis Intervention
- Decision Making and Adaptability
- Remote Work
- Language Line Services
- SharePoint
- Adobe
- DocuSign
- Zoom
- UAC Portal
- MS Office 365 Word
- MS Office 365 PowerPoint
- MS Office 365 Teams
- MS Office 365 Outlook
- Document processing
Certification
- FEMA Courses, IS-100.c Introduction to the Incident Command System, IS-200.c Basic Incident Command System for Initial Response, IS-242 Effective Communication, IS-366 Planning for the Needs of Children in Disasters, IS-368 Including People with Disabilities in Disaster Operations, IS-403 Introduction to Individual Assistance DF-103, IS-405 Overview of Mass Care/Emergency Assistance, IS-700.b An Introduction to the National Incident Management System, IS-800.d National Response Framework, An Introduction, IS-2900 National Disaster Recovery Framework
- Psychological First Aid
- OSHA 30: Safety and Health
Tools Program Systems
- Language Line Services
- SharePoint
- Adobe
- DocuSign
- Zoom
- UAC Portal
- Salesforce
- MS Office 365 Word/PowerPoint/Teams/Outlook
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Emergency Responder, Case Manager, PRN
Deployed Services
02.2023 - 05.2024
Social Service Coordinator/ Case Manager
Jogan Health
08.2021 - 01.2023
Lead Teacher
Staten Island Head Start RUMC
06.2019 - 08.2021
Teacher Assistant
Eden II Programs
03.2018 - 05.2019
Automotive Customer Service Advisor/ Cashier
Pep Boys Auto Service & Tires
01.2016 - 02.2018
BS - Psychology
CUNY College of Staten Island
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