Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Alexis Pierce

Cosmetology Instructor
Fort Worth,TX
Alexis Pierce

Summary

Enthusiastic Cosmetologist with 10 plus years of experience in the industry! I knew I wanted to be a cosmetologist from a very young age and it afforded me well to get that opportunity to make that dream, a reality, while attending high school. By the time I graduated high school I was a licensed Cosmetologist! It is easily one of my most proud accomplishments. I have an outstanding eye for detail! As a meticulous stylist myself I would be delighted to impart that very imperative skill set in the cosmetology students of today! It would be the most exciting, fulfilling, career path to educate young creatives in the art that I so easily fell in love with as a young girl! This industry has always remained my passion. In a vast industry such as this, being well versed in the field is necessary. I have been able to complete various continuous education by working for corporations like Supercuts, learning new hair cutting techniques, color formulas and so much more. I also took a leap of courage and I entered my Salon business into a hair show and took away 3rd place! Currently, in my existing role I have had the opportunity to sharpen my customer service skills. In this field customer service is everything! In a high volume call center I get plenty of practice in exceeding even the most difficult client’s expectations. I believe I have much to offer with endless opportunities to keep the classroom full of life-giving instruction to set them up for career success after passing there licensing exams! I believe in working hard, persevering through the challenges and diligently going after your dreams, making the most out of every opportunity!

Overview

11
years of professional experience
13
years of post-secondary education
1
Certification

Work History

Charles Schwab
Southlake, TX

Customer Service Representative
11.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

International Leadership Of Texas Woodhaven
Fort Worth, TX

Substitute Teacher
08.2022 - 11.2022

Job overview

  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Developed creative instructional strategies to keep students engaged and motivated.

Self-employed
Muskogee, OK

Salon Owner/Operator Hairstylist
03.2016 - 08.2022

Job overview


  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Mixed pigments and used proper techniques to achieve desired outcomes
  • Offered professional cuts, color services and extensions to salon customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Sophisticuts
Muskogee , OK

Hairstylist Booth Renter
02.2015 - 03.2016

Job overview

  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Determined appropriate hair treatments based on conditions and textures.

Supercuts
Muskogee, OK

Hairstylist
09.2012 - 02.2015

Job overview

  • Completed safety training and certifications to minimize risk of infection or injury to customers
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Resolved guest complaints about service or style.

Education

ICTC
Muskogee, OK

Cosmetology License from Cosmetology
08.2009 - 09.2011

Muskogee High School
Muskogee, OK

High School Diploma
08.2007 - 05.2011

Connors State College
Warner, OK

Associates from Sociology
08.2014 - 05.2021

Skills

    Complaint resolution

undefined

Certification

Licensed Cosmetologist/Operator

Timeline

Customer Service Representative

Charles Schwab
11.2022 - Current

Substitute Teacher

International Leadership Of Texas Woodhaven
08.2022 - 11.2022

Salon Owner/Operator Hairstylist

Self-employed
03.2016 - 08.2022

Hairstylist Booth Renter

Sophisticuts
02.2015 - 03.2016

Connors State College

Associates from Sociology
08.2014 - 05.2021

Hairstylist

Supercuts
09.2012 - 02.2015

Licensed Cosmetologist/Operator

09-2011

ICTC

Cosmetology License from Cosmetology
08.2009 - 09.2011

Muskogee High School

High School Diploma
08.2007 - 05.2011
Alexis PierceCosmetology Instructor