Alexis Ponds
Summary
- Claims Processing & Risk Management
- Legal Documentation & Case Management
- Salesforce, EMS & iManage
- High-Volume Administrative & Case Tracking
- Workflow Optimization & Reporting
- Multi-Stakeholder Communication
- Confidentiality & Compliance
- Mail & Check Processing
- Microsoft Office Suite (Word, Excel, Outlook)
Overview
6
6
years of professional experience
Work History
Technical Assistant – Risk Management
State of NJ, Department of the Treasury
Trenton, NJ
2024.12 - Current
- Process and assign Tort, Auto Liability, Subrogation, and State Vehicle claims, managing 100+ claims weekly.
- Assign incoming claims to investigators or departments based on claim type and jurisdiction, ensuring timely and accurate handling.
- Track, update, and manage claim status using Salesforce; generate reports for leadership and audits.
- Maintain detailed, accurate, and compliant claim records; ensure all documentation adheres to state procedures.
- Communicate with attorneys, insurance companies, state agencies, claimants, and other stakeholders regarding claim status and required documentation.
- Prepare and process settlement vouchers, checks, and other claim documentation in accordance with state guidelines.
- Sort, review, and distribute incoming mail; maintain organized and confidential case files.
- Provide administrative and technical support to the Risk Management Unit, streamlining workflows and supporting high-volume claims efficiently.
Central Supply Clerk / Administrative Assistant
Preferred Care at Mercer
Ewing, NJ
2021.12 - 2025.12
- Managed inventory and supply distribution for multiple departments; verified deliveries and generated usage reports to support operational planning.
- Oversaw front desk operations, logging sensitive information and professionally handling all communications.
- Assisted with scheduling, departmental meetings, onboarding, and staff training to improve workflow efficiency.
- Provided comprehensive clerical support including filing, scanning, printing, faxing, and data entry while maintaining strict confidentiality.
- Streamlined supply and administrative workflows, reducing delays and improving productivity.
Legal Office Assistant
Epiq Global Solutions
Princeton, NJ
2023.08 - 2024.07
- Maintained and organized legal documents in iManage; drafted correspondence, notices, and case summaries.
- Coordinated depositions, hearings, and attorney calendars using EMS; tracked deadlines and case milestones.
- Generated reports and maintained accurate records to support multiple high-volume legal teams.
- Provided administrative and technical support, improving workflow efficiency and compliance.
Data Entry Clerk
Stellarware Corporation
Township of Hamilton, USA
2019.10 - 2021.05
- Performed high-volume data entry with 99% accuracy while maintaining strict confidentiality.
- Collected, validated, and processed sensitive information from multiple departments.
- Generated reports and spreadsheets to support operational decision-making.
- Implemented workflow improvements, reducing processing time by 15% and increasing accuracy.
- Assisted with compliance initiatives and technical support outreach to ensure adherence to company standards.
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC2018-12
Skills
- Claims Processing & Risk Management
- Legal Documentation & Case Management
- Salesforce, EMS & iManage
- High-Volume Administrative & Case Tracking
- Workflow Optimization & Reporting
- Multi-Stakeholder Communication
- Confidentiality & Compliance
- Mail & Check Processing
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Technical Assistant – Risk Management
State of NJ, Department of the Treasury
2024.12 - Current
Legal Office Assistant
Epiq Global Solutions
2023.08 - 2024.07
Central Supply Clerk / Administrative Assistant
Preferred Care at Mercer
2021.12 - 2025.12
Data Entry Clerk
Stellarware Corporation
2019.10 - 2021.05
Bachelor of Science - Criminal Justice
Benedict College