Alexis Porterfield
McDonough,USA
Summary
Hard working, dedicated professional committed to providing excellent customer service while furthering technical experience and knowledge. Proven ability to anticipate needs and deliver top-notch results in fast paced environments. Exhibits excellent organizational and problem solving skills. Works great in team environments and displaying strong work ethic.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
Boston Consulting Group
11.2021 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
Underwriting Service Assistant
State Farm
03.2020 - 11.2021
- Built strong relationships with clients, brokers, and other stakeholders through effective communication and prompt issue resolution.
- Completed daily logs for management review.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
Marketing Administrative Assistant
Atlanta Postal Credit Union
05.2018 - 02.2020
- Performed research to collect and record industry data.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
Member Service Representative III
Navy Federal Credit Union
01.2015 - 04.2018
- Researched and updated industry knowledge on changing legislation and regulations.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
Education
Master of Science - Management Information Systems
06.2023
Information Security Certificate - Information Security
01.2022
Bachelor of Science - Criminal Justice
12.2020
Associate of Arts - Liberal Arts And General Studies
05.2015
Skills
- Communication skills
- MS Office
- Decision-Making
- Event planning
- Travel coordination
- Project management
- Team player
- Leadership
- Multitasking
- System Analysis
Timeline
Senior Administrative Assistant - Boston Consulting Group
11.2021 - Current
Underwriting Service Assistant - State Farm
03.2020 - 11.2021
Marketing Administrative Assistant - Atlanta Postal Credit Union
05.2018 - 02.2020
Member Service Representative III - Navy Federal Credit Union
01.2015 - 04.2018
Keller Graduate School of Management - Master of Science, Management Information Systems
DeVry University - Information Security Certificate, Information Security
DeVry University - Bachelor of Science, Criminal Justice
Pensacola State College - Associate of Arts, Liberal Arts And General Studies