Alexis Poyer
Louisburg,NC
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Hostess
Red Robin
11.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Store Manager
SouthPoint Food Mart
03.2022 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cashier
Movie Theater Employee, Regal Cinema Entertainment
03.2022 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Prepared and cooked MTO foods in kitchen.
Ecommerce
Personal Shopper, Walmart
07.2020 - 07.2021
- Advising customers about products.
- Listening to customers' needs and requests.
- Fulfilling online and phone orders.
- Delivering items to customers' cars, homes or workplaces.
- Educating customers about new products and brands.
- Collaborating with sales professionals to meet company goals.
Cashier
MOSS FOODS
05.2017 - 05.2020
- Assisted with customer inquiries
- Handled customer complaints and concerns
- Stocked merchandise
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma - undefined
Skills
- Customer Services
- Organizational Skills
- Leadership
- Account Management
- Social Media Management
- IOS
- Merchandising
- Retail Management
- Marketing
- Menu Memorization
- Time Management
- Warm and Welcoming
- Wait List Management
- Multi-Line Telephone Systems
- Dining Crew Workflow Optimization
- Team Player
- Table Assignment Management
- Large Party Preparation
- Table Bussing
- Room Preparation
- Guest Accommodations
- Cash Register Operations
- Billing and Payment Processing
- Guest Observations
- Doordash
- Availability Record Keeping
Languages
Samoan
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess - Red Robin
11.2022 - Current
Store Manager - SouthPoint Food Mart
03.2022 - 08.2022
Cashier - Movie Theater Employee, Regal Cinema Entertainment
03.2022 - 07.2022
Ecommerce - Personal Shopper, Walmart
07.2020 - 07.2021
Cashier - MOSS FOODS
05.2017 - 05.2020
Bunn High School - High school diploma,
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